Papaya Global is a rapidly growing, award-winning B2B tech unicorn with a mission to revolutionize the payroll and payments industry. With over $400M raised from top-tier investors, our innovative technology provides a comprehensive solution for managing global workforces, from hiring and onboarding to managing and paying employees in over 160 countries.
We are looking for a Partner Success Manager to join our Finance team at Papaya Global. Prior experience working in the workforce or payroll industry is a must.
Key Responsibilities:
Partner Relationship & Account Management
- Act as the main point of contact for Papaya’s partners (In-Country Team - ICTs)
- Build strong, long-lasting relationships through regular meetings, reviews, and strategic planning
- Drive partner engagement, satisfaction, and performance
- Manage escalations with a proactive and solutions-oriented approach
- Ensure partner alignment with business goals, SLAs, and performance standards
Project & Operational Excellence
- Lead and coordinate strategic client cycles, onboarding, and transition plans
- Monitor and support high-risk clients and complex implementations
- Optimize communication flows and operational processes between partners and internal teams (Finance, Legal, Service Delivery, Account Management, etc.)
Commercial & Strategic Oversight
- Oversee commercial aspects including service scope documentation and pricing alignment
- Contribute to strategic growth by identifying opportunities to expand and strengthen the partner network
Data & Knowledge Management
- Maintain accurate partner data in Salesforce, leveraging AI-enabled tools to generate reports, insights, and performance analysis.
- Develop and maintain a centralized knowledge base to reduce dependency on ICTs and internal teams
- Promote knowledge sharing and process consistency across regions and projects
Performance & Process Optimization
- Evaluate partner performance regularly, leveraging data and AI-driven insights to identify trends, risks, and continuous improvement opportunities.
- Establish and maintain clear operational guidelines and best practices
- Actively manage workflows, SLAs, and service delivery standards
- 5 years’ experience in partner success, account management, or operations in a global environment
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Experience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization.
- Comfortable managing multiple projects and priorities
- Fluent in English; additional languages are a plus
- Background in payroll, HR tech is a big advantage
Skills Required
- Five years of experience in partner success, account management, or operations in a global environment
- Prior experience in the workforce or payroll industry
- Experience with Salesforce and AI-enabled tools for partner management, operational analysis, reporting, and workflow optimization
- Exceptional interpersonal and communication skills
- Strong analytical and problem-solving abilities
- Ability to manage multiple projects and priorities
- Fluency in English
- Additional language proficiency
- Background in payroll or HR technology
What We Do
Imagine controlling all your global payroll and payments from a single place, supported by certified experts who keep you compliant in every country, even when laws change. No more juggling third parties. No more foreign bank accounts. No more repetitive manual work. Finally, there’s one platform that gives you total control of your global operations, from creating local contracts automatically to paying workers in the local currency of 160+ countries. It’s called Papaya Global, and we’d love to show it to you. Papaya Global: How the world gets paid
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