The Account Manager at Homey is responsible for building and nurturing strong relationships with our referrers to drive business growth and ensure a seamless customer experience. This role combines client management, sales support, and strategic account planning to maximise revenue opportunities and enhance long-term partnerships.
Key Responsibilities -- Manage and develop relationships with clients to ensure satisfaction and loyalty
- Identify opportunities for upselling, cross selling, and expanding account value
- Act as the main point of contact for client queries, resolving issues quickly and professionally
- Coordinate with internal teams (sales, operations, marketing, customer support) to deliver seamless service and onboarding
- Prepare and present account reports, performance metrics, and insights to clients and management
- Keep track of our communication channels to ensure clients are getting responded to
Requirements
- Proven experience in account management, client management, or sales support
- Strong communication and relationship-building skills, both written and verbal
- Proactive, solution-oriented, and customer-focused mindset
- Ability to analyse data and provide insights to support account growth
- Professional approach with the ability to build trust and credibility with clients
- Experience in property tech (proptech)
- Experience preparing reports, dashboards, or account performance presentations
- Ability to contribute ideas for improving account management processes and customer experience
Benefits
- Role to be paid in GBP with a UK Contract
- Competitive salary commensurate with experience.
- Opportunities for professional development and career progression.
- Supportive work environment with a focus on work-life balance.
- Post-3 months, option to work from home one day a week, per manager discretion.
- UK work hours apply.
Skills Required
- Proven experience in account management, client management, or sales support
- Strong written and verbal communication and relationship-building skills
- Proactive, solution-oriented, customer-focused mindset
- Ability to analyse data and provide insights to support account growth
- Professional approach with ability to build trust and credibility with clients
- Experience in property tech (proptech)
- Experience preparing reports, dashboards, or account performance presentations
- Ability to contribute ideas for improving account management processes and customer experience
What We Do
Homey is a user-centred platform that streamlines property transactions with centralised case management, automated quoting, and efficient client onboarding. We help agents, panel managers, and solicitors save time, enhance client relationships, and boost referral and conversion rates, providing a competitive edge with faster, simpler transactions. Book a free demo today via our website!
