At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
Job Description
• Develops local relationship with Partners and facilitates other internal teams to do so when needed.
• Forecast business growth, track and analyze existing relationships with our Partners as well as identify further areas of opportunity for growth.
• Establishes productive, professional relationships with key personnel in assigned partner accounts.
• Meets assigned targets for growth in revenue/gross profit through existing Partnerships in their portfolio.
• Proactively leads a joint partner planning process that develops mutual performance objectives, financial targets and critical milestones associate with productive partner relationship
• Manages potential partner conflict with other Infobip sales channels by fostering excellent communication internally and externally, and through strict adherence to partner rules and engagement.
• Aligns cross-functional teams in order to ensure partners implementations are on track and successfully delivered
• Ensures Partner certification program is executed as per standards
• Organizes and coordinates joint planning sessions and processes with the Partner
• Creates and manages a recurring partner communication strategy, including quarterly business reviews and potential new opportunities and feature updates
• Ensures partner compliance with partner agreements
• Drives adoption of company programs among assigned Partners.
• Partner relationship management (in Sales force) – all data related to Partnerships is accurately inserted in CRM system
• Organizes Partnership related events and drives similar initiatives/activities related to improvement of Infobip’s relationship with the partners.
• Enables acquisition of new customers through management of Partnerships and collaboration with Infobip’s Sales representatives on all relevant markets where our Partner operates.
• Develops high value relationships at the Executive level with customers and partners
• Builds a structured approach to partner business development and also for relationship management
• Demonstrates market expertise and a deep understanding of customer’s organization to drive customer decisions toward company’s solutions and products
• Assists in brand/market awareness and opportunity development by delivering subject matter expertise and thought leadership to the market via forums, conferences, panels and PR activities
• Ensures a seamless transition of customer responsibility to the CSMs following a successful implementation.
• Provides inputs to the PO and Marketing teams about the vertical they are covering, organizes and defines use cases; scales the new processes and approach towards vertical to sales teams in the assigned region or on a global level.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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