FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Partners Relations Specialist.
Here you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.
Reporting to: Head of Partners Support & Operations
Responsibilities:
- Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners
- Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting
- Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities
- Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures
- Proactively work to retain existing business and reactivate partners
- Update Partners team social media channels
- Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty
- Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics
- Working with the team to ensure KPIs are met
- Supporting and assisting all departments as required
Candidate profile:
- Fluency in English
- Preferable, but not required, fluency in other languages
- Previous experience in customer service - oriented jobs
- A team player with excellent communication skills
- Strong willingness to learn and develop new skills
- Driven and results orientated
- Strong negotiation skills
- Computer literacy with excellent working knowledge of Microsoft Office applications
- Ability to work day or evening shifts
Our offer:
- A welcoming, young and multicultural team with approachable leadership.
- Real autonomy over a large growth budget, and the chance to contribute to a dynamic business in a growth phase.
- Support for your ideas and room to put your expertise into the company's best practices.
- Continuous personal development, a training and development budget, growth with the company and the opportunity to learn from industry leaders.
- Competitive remuneration, regular salary reviews and performance-based incentive schemes.
- A vibrant company life: from team activities to global celebrations.
Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!
Skills Required
- Fluency in English
- Fluency in additional languages
- Previous experience in customer service-oriented roles
- Excellent communication skills and ability to work as part of a team
- Strong willingness to learn and develop new skills
- Results-oriented and driven approach
- Strong negotiation skills
- Computer literacy and excellent working knowledge of Microsoft Office applications
- Ability to work day or evening shifts
What We Do
FP Markets is an online Forex and CFD provider which was founded in Australia in 2005. We offer traders access to CFDs across Forex, Indices, Commodities, Stocks, Bond, ETFs & Digital Currencies on consistently tighter spreads in unparalleled trading conditions. FP Markets is a multi-regulated broker and holder of ASIC, CySEC, FSA, FSCA, FSC licenses. Please refer to www.fpmarkets.com for more information about our group entities. This information is not intended for distribution to/use by any person in any country where such distribution/use would be contrary to local laws.
