Partner Technical Enablement Manager

At Celigo, we believe integration should empower — not exhaust — innovation. As a modern Integration and Automation Platform (iPaaS), we’re on a mission to simplify how companies integrate, automate, and optimize processes. Powered by game-changing technology like runtime AI and prebuilt, mission-critical integrations, Celigo is redefining how businesses connect their world.

The Technical Partner Enablement Manager is a highly technical, customer-facing role focused on helping customers overcome complex platform challenges that extend beyond standard adoption support. This role provides deep product expertise, architectural guidance, and hands-on technical enablement to help customers successfully implement, scale, and optimize their use of the platform.

Technical Adoption Specialists bridge the gap between Support and Professional Services, partnering closely with Adoption Specialists and Account Managers to resolve advanced adoption blockers while enabling customers to build durable, scalable solutions.

Advanced Technical Adoption Support

• Engage with customers and partners on complex, product-deep challenges that require advanced technical expertise.
• Diagnose and resolve adoption blockers related to architecture, configuration, performance, and platform capabilities.
• Provide technical guidance and best practices to help customers scale and optimize their integrations.

Cross-Functional Partnership

• Act as a technical escalation point for Adoption Specialists when challenges exceed standard adoption support.
• Partner with Support, Product, Sales and  Professional Services to ensure clear ownership, smooth handoffs, and efficient resolution paths.

Customer Enablement & Expertise

• Deliver technical consultation through structured programs such as Ask the Expert.
• Educate customers and partners on advanced platform capabilities, design patterns, and implementation strategies.
• Translate complex technical concepts into actionable guidance aligned to customer goals.

Platform Expertise & Continuous Improvement

• Maintain deep expertise across core platform features and advanced functionality.
• Identify recurring technical adoption challenges and contribute feedback to improve documentation, tooling, and adoption programs.
• Support the creation and refinement of technical enablement materials and internal best practices.

Skills & Abilities

• Ability to identify upsell and cross-sell opportunities and communicate them to the sales team.
• Deep technical aptitude with strong problem-solving skills
• Ability to reason through complex system architectures and workflows
• Strong customer communication skills, including explaining technical concepts clearly
• Collaborative mindset across Customer Success, Product, Support, Sales and Professional Services
• High ownership mentality with comfort operating in ambiguous scenarios

Education & Experience 

• Bachelor's Degree in Business, Engineering, Information Systems, Computer Science (BSc, MCA), or other related disciplines.
• At least five (5) years in a technical customer-facing role (Technical CSM, Solutions Consultant, Support Engineer, Implementation Consultant, etc.)
• Hands-on experience with APIs, integrations, data flows, and SaaS platforms
• Experience discussing and documenting business strategy.
• Experience working in a fast-paced environment with the ability to manage multiple concurrent projects.
• Experience with CRM (Salesforce, Dynamics, etc.), ERP (NetSuite, Intacct, etc), eCommerce (Magento, Shopify, etc), and/or application integration is preferred.
• Experience in a startup and product development environment is highly desired, along with experience launching a complex Enterprise Software Product.
• Experience being involved with client meetings as you educate, train, and advise clients on how to successfully utilize and implement Celigo products. 
• Experience being involved with client calls to uncover customers’ desired business outcomes, business process requirements, and critical success factors.

Celigo is proud to be

• A 2025 Gartner Customers’ Choice for iPaaS. The only vendor to receive this award.
• Celigo is a Visionary in the Gartner Magic Quadrant for iPaaS for the second consecutive year
• Celigo is ranked #1 iPaaS on G2 for multiple quarters and named a Leader in both B2B/EDI and API Management.
• Celigo is a leading intelligent automation platform that puts the power of automation in the hands of every team, unifying workflows from the predictable to the fully agentic in a single platform.

Here you'll experience

• Remote-first culture, built on trust, collaboration, and transparency
• A high-growth, inclusive work environment where innovation thrives and ideas are implemented
• Lightspeed learning opportunities to keep you at the leading edge of your field
• Exceptional coworkers who challenge and inspire you daily
• Competitive compensation and benefits, including:
• 28 days of vacation (accrued)
• Wellness days and holidays to recharge
• Parental leave and a generous benefits stipend
• Monthly tech stipend
• Recognition and career development opportunities

Diversity, Equity, Inclusion, and Accessibility

As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.

Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.