Nous recrutons notre Partner Sucess Manager
LexisNexis Risk Solutions est un partenaire essentiel dans l’évaluation et la gestion des risques. Au sein de notre division Business Services, nous proposons une large gamme de solutions visant à aider les entreprises de toutes tailles à accroître leurs revenus, à maximiser leur efficacité opérationnelle et à améliorer l’expérience client.
Nos solutions permettent aux clients de résoudre des problématiques complexes dans les domaines suivants : conformité en matière de criminalité financière (y compris le filtrage des sanctions, des PEP — personnes politiquement exposées — et des médias défavorables), lutte contre le blanchiment d’argent et le financement du terrorisme (AML/CFT), authentification et vérification d’identité, prévention de la fraude et gestion du risque de crédit, ainsi que gestion des données clients.
En savoir plus : https://risk.lexisnexis.com/
Responsabilités principales• Gérer les relations quotidiennes avec les partenaires existants dans la région EuroWest afin d’assurer leur satisfaction et leur fidélisation.
• Identifier et soutenir les opportunités d’upsell et de cross-sell au sein du portefeuille de partenaires (WorldCompliance, Bridger, IDVerse, RiskNarrative, Firco Continuity, Nexis).
• Gérer de manière proactive les renouvellements et surveiller la santé des comptes partenaires à l’aide de KPI définis.
• Organiser et animer des QBR (revues trimestrielles d’activité) avec les partenaires ; préparer des rapports de performance et des plans d’action.
• Fournir un support produit, des formations sur l’utilisation et des rapports aux contacts partenaires.
• Maintenir des informations exactes et à jour dans le CRM Salesforce.
• Coordonner en interne avec les équipes Produit, Juridique, Finance et Support technique pour résoudre les problématiques des partenaires.
• Gérer le flux opérationnel et administratif pour les partenariats à grande échelle (par exemple Finastra, Kyriba) : amendements contractuels, bons de commande, rapprochement de facturation, évaluations des risques fournisseurs et documentation de conformité.
• Soutenir l’intégration et la mise en œuvre de nouveaux partenaires ; fournir des retours aux parties prenantes internes afin d’améliorer l’expérience partenaire.
• Contribuer aux revues mensuelles de performance (MPR) avec des KPI structurés pour la fonction Alliances & Partenaires.
Qualifications requises• 1 à 3 ans d’expérience en gestion de comptes, customer success ou gestion de partenaires, idéalement dans les services financiers, le SaaS ou les domaines du risque et de la conformité.
• Capacité démontrée à construire et maintenir des relations solides avec les clients/partenaires.
• Excellentes compétences en communication, organisation et gestion du temps.
• Expérience avec les systèmes CRM (Salesforce de préférence).
• Esprit collaboratif et orienté vers la recherche de solutions.
• Maîtrise du français et de l’anglais (à l’écrit comme à l’oral).
• Licence (Bachelor) ou expérience professionnelle équivalente.
Pourquoi nous rejoindreChez LexisNexis Risk Solutions, vous rejoindrez une communauté mondiale d’innovateurs qui utilisent l’intelligence artificielle pour rendre le monde plus sûr. Vous bénéficierez de l’autonomie nécessaire pour explorer de nouvelles idées, des ressources pour les concrétiser et de l’opportunité de contribuer à la transformation de la lutte contre la fraude et de la vérification d’identité grâce à l’IA, à l’échelle mondiale.
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ENGLISH VERSION
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience.
Our solutions help customers solve complex problems in the areas of Financial Crime Compliance (including sanctions, PEP and adverse media screening), Anti-Money Laundering / Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.
Learn more: https://risk.lexisnexis.com/
Key Responsibilities
• Manage day-to-day relationships with existing partners across EuroWest to ensure satisfaction and retention.
• Identify and support upsell and cross-sell opportunities within the partner portfolio (WorldCompliance, Bridger, IDVerse, RiskNarrative, Firco Continuity, Nexis).
• Proactively manage renewals and monitor partner account health using defined KPIs.
• Organise and lead regular QBRs with partners; prepare performance reports and action plans.
• Provide product support, usage training, and reporting to partner contacts.
• Maintain accurate and up-to-date records in Salesforce CRM.
• Coordinate internally with Product, Legal, Finance, and Technical Support to resolve partner issues.
• Own the operational and administrative workstream for enterprise-scale partnerships (e.g. Finastra, Kyriba): contract amendments, order forms, billing reconciliation, vendor risk assessments, and compliance documentation.
• Support new partner onboarding and implementations; provide feedback to internal stakeholders to improve partner experience.
• Contribute to Monthly Performance Reviews (MPR) with structured KPIs for the Alliances & Partners function.
Required Qualifications
• 1–3 years of experience in account management, customer success, or partner management — ideally in Financial Services, SaaS, or Risk/Compliance.
• Proven ability to build and maintain strong client/partner relationships.
• Strong communication, organisational, and time management skills.
• Experience working with CRM systems (Salesforce preferred).
• Collaborative team player with a solution-focused mindset.
• Fluent in French and English (written and spoken).
• Bachelor’s degree or equivalent professional experience.
Why Join Us
At LexisNexis Risk Solutions, you’ll join a global community of innovators using AI to make the world a safer place. You’ll have the autonomy to explore new ideas, the resources to bring them to life, and the opportunity to shape how AI transforms fraud and identity verification on a global scale.
Primary Location Base Pay Range: France - Paris (Rue de Bercy) €33,400 - €55,300. Total Target Cash Range: €51,200 - €85,400. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. This role is covered by the Convention Collective Syntec, IDCC 1486.We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- 1-3 years experience in account management, customer success, or partner management
- Proven ability to build and maintain strong client/partner relationships
- Strong communication, organisational, and time management skills
- Experience with CRM systems
- Experience with Salesforce
- Collaborative team player with a solution-focused mindset
- Fluent in French and English (written and spoken)
- Bachelor's degree or equivalent professional experience
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
