The role & impact
As a Partner Success Manager, you will work closely with accounting and bookkeeping firms to help them grow their revenue and improve their practice workflows. You will guide our most valued partners in adopting the full range of Xero solutions, ensuring their clients are using the most suitable subscriptions to thrive in a digital economy.
Your influence will be felt through the sustainable growth and retention of these partnerships. By providing best practice recommendations and identifying expansion opportunities, you will act as a trusted advisor, helping to build a stronger economy by empowering the small business community.
The team & how they connect
You will be part of a collaborative team that works alongside Partner Consultants to deliver individual and territory goals. This group focuses on service excellence and proactive client management, sharing feedback from the field to help refine our products and resources.
The team is currently working on
Strengthening the Xero value proposition to reduce churn and mitigate deletion risks within your portfolio.
Educating partners on available resources and ensuring their teams remain certified through webinars and training events.
Developing migration and initiation plans for customers moving to new subscriptions or upgrades.
Implementing customer programs and deployment blueprints to help firms use Xero products more effectively.
Where and how you can work
Xero offers a hybrid working environment that balances office-based collaboration with the flexibility of remote work. We use boost days to bring our teams together in our modern office spaces to foster connection and innovation.
Here are some of the things we are looking for
You bring expertise in the SaaS or accounting industry and understand the inner workings of an accounting practice.
You have a natural ability to build quick rapport and maintain long-term professional relationships.
You are comfortable working autonomously in a fast-paced environment and take a result-focused approach to your tasks.
You possess outstanding communication skills and enjoy presenting to and educating others.
Your background includes managing clients within a technology company and using Salesforce CRM to track progress.
You demonstrate strong initiative and the ability to strategise growth through cross-sell and up-sell opportunities.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Skills Required
- Expertise in SaaS or accounting industry
- Experience managing clients in a technology company
- Outstanding communication and presentation skills
- Experience using Salesforce CRM
- Ability to build rapport and maintain relationships
Xero Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off in the U.S. is extensive, including 21 days of annual leave, 10 days of wellbeing leave, five Xtra days, three year‑end company holidays, and one paid volunteer day. These layered leave types emphasize work–life balance beyond standard vacation alone.
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Parental & Family Support — Primary caregivers are offered 26 weeks at 100% pay and partners receive six weeks, with employer‑verified applicability for U.S. staff. Family‑forming support via Carrot complements these policies.
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Healthcare Strength — Coverage includes medical through Cigna/Kaiser, dental, vision, FSAs, and mental‑health support via Modern Health. The package reflects broad health support alongside time‑off and family programs.
Xero Insights
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
Gallery
Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
