Partner Success Manager

Our mission is to provide manufacturers and other industrial sectors with insights into the health of machines, processes, and operations to transform how people work and what they can create. A leader in Machine Health and Process Health solutions, Augury uses purpose-built AI technology, trained by industry experts and the world’s largest data library, to help companies realize the full potential of their production. Together with our customers and partners, we are pioneering Production Health by removing friction created by competing business goals so companies can improve business outcomes, empower their workforce, and achieve sustainable production- all at the same time.

About The Position

As a Partner Success Manager, you will be a foundational player in shaping how we build, scale, and sustain successful partnerships. You will work directly with strategic partners in a highly dynamic environment, helping them co-create value through our evolving solutions. You will drive outcomes by building and testing partner engagement models, advocating internally for partner needs, and acting as a strategic connector between Product, GTM, and Partner teams. Your work will strengthen partner relationships, build scalable processes, and ultimately help keep production lines running across the industrial landscape. This position is Remote. The desired time zones are Eastern US and Central US.

A Day In Your Life

• You thrive in ambiguity and take ownership of building structure where there is none, crafting and refining repeatable partner playbooks that accelerate mutual success.
  
• You collaborate closely with Product and GTM teams to rapidly iterate on new partnership models, solutions, and go-to-market strategies.
  
• You deeply understand partner business models and challenges, positioning Augury as a strategic enabler of their growth.
  
• You manage the end-to-end partner journey: onboarding, enablement, success tracking, and long-term engagement.
  
• You are responsible for adoption, satisfaction, and expansion of partner relationships, working toward scalable joint value.
  
• You educate partners about Production Health and its market impact, becoming a trusted advisor who guides their success with Augury.
  
• You bring a consultative mindset, identifying new ways to deepen partner engagement, often co-creating new offerings or delivery models.
  
• You continuously seek feedback and insights from partners, bringing those learnings into cross-functional teams to improve product-market fit.
  
• You experiment with new ideas—piloting, evaluating, and iterating to find what works best across diverse partner types.

What You Bring

• Start-up Mentality: Comfortable operating in ambiguity and building from scratch in a pre-product/market fit phase. You embrace fast feedback loops and enjoy iterating on what works.
  
• Experience: 5+ years in Partner Success, Strategic Alliances, Customer Success, or similar roles - ideally within manufacturing or industrial tech. Experience working through alliance/channel partners to deliver customer outcomes is highly preferred.
  
• Strategic Agility: Ability to test hypotheses, run fast experiments, and scale what works while letting go of what doesn’t. You think big, start small, and move fast.
  
• Relationship Management: Strong interpersonal and influencing skills. Proven ability to earn trust with partner executives and internal stakeholders (especially Product, Sales, and Enablement), aligning teams around shared goals.
  
• Tech Fluency: Exposure to digital transformation or industrial technologies such as predictive maintenance or condition monitoring. You can translate complex ideas into clear value for partners and their customers.
  
• Collaboration: Skilled at working across cross-functional teams to co-develop and refine scalable go-to-market and delivery strategies.
  
• Communication: Excellent written and verbal communication skills. You craft compelling narratives that resonate from executive boardrooms to field engineering teams.

We offer several perks that include flexible PTO, medical/dental/vision insurance, 401(k) match, stock options, paid parental leave, and WFH and phone stipend.

The pay range for this position in Colorado, California, and New York is a targeted OTE of $115,000 - $150,000 that is composed of a 80/20 split of base salary + variable. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. The pay offered may vary depending on several factors including, but not limited to, relevant education, qualifications, certifications, and experience.

Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.