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Job Category
SalesJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Partner Success Manager (PSM) serves as a mission-critical technical liaison for Independent Software Vendor (ISV) partners building and scaling applications on the Salesforce AppExchange. Operating at the intersection of partner relationships and platform engineering, the PSM champions technical health, orchestrates critical issue resolution, and safeguards partner customer experience.
While traditional customer support handles standard platform troubleshooting, the PSM acts as a strategic technical coordinator and partner advocate. You will balance dedicated ownership of a portfolio of named ISV partners with pooled escalation coverage, working side-by-side with Partner Account Managers (PAMs) to ensure technical alignment, unblock releases, and maintain strong ecosystem trust.
What You’ll Do
Drive Complex Technical Escalations (80%): Triage, orchestrate, and quarterback high-impact technical investigations stemming from major Salesforce product releases, platform bugs, and complex dependency issues. You do not need to read or write Apex/LWC code, but you will translate technical hurdles, coordinate cross-functional workstreams between partner engineering leads, Tier 3 Support, Developer Escalation Teams (DET), and Core R&D, and maintain transparent, high-touch communication through resolution.
Account Partnership & Pooled Escalation Coverage: Partner closely with PAMs as the technical anchor on shared named accounts. In addition to dedicated portfolio management, participate in a pooled escalation rotation to assist internal stakeholders with urgent, high-visibility partner challenges.
Proactive Enablement & Best Practices (20%): Guide partners on foundational ISV platform tools, environments, and program benefits—including Scratch Orgs, Partner Business Orgs (PBOs), and Large Data Volume (LDV) test orgs—to help them preempt release blockers and improve architecture resilience.
Cross-Functional Internal Alignment: Advocate for partner priorities internally, bridging communication gaps across Technology, Product Management, and Technical Support to resolve persistent bottlenecks and mitigate customer-impacting platform disruptions.
What We’re Looking For
Background: Proven experience as a Technical Support Engineer, Partner Operations specialist, or Technical Account Coordinator within the Salesforce ecosystem.
Salesforce Ecosystem Fluency: Strong familiarity navigating internal Salesforce resolution paths (e.g., working directly with Tier 3 Support, or Product/R&D teams) and an understanding of the AppExchange partner lifecycle.
Technical Translation & High-Level Architecture: Ability to grasp complex technical architectures, metadata dependencies, and platform release dynamics without needing to be a hands-on developer.
Executive Presence & Crisis Management: Exceptional stakeholder management skills, with the ability to maintain composure, de-escalate high-tension situations, and communicate status crisply to both executive partner contacts and internal leadership.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $80,900 - $122,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.Skills Required
- Proven experience as a Technical Support Engineer, Partner Operations Specialist, or Technical Account Coordinator within the Salesforce ecosystem
- Strong familiarity with Salesforce resolution paths, including Tier 3 Support and Product or R&D teams
- Understanding of the Salesforce AppExchange partner lifecycle
- Ability to understand and translate complex technical architectures, metadata dependencies, and platform release dynamics without hands-on development
- Exceptional stakeholder management, crisis management, de-escalation, and executive communication skills
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Healthcare Strength — Health coverage includes medical, dental, and vision plan options in the U.S., alongside mental-health care through Lyra offering up to 12 sessions and coaching. Feedback suggests these healthcare resources are a standout strength within the overall package.
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Parental & Family Support — Offerings include paid parental leave—up to 26 weeks for primary caregivers in some regions—and assistance for fertility, adoption, surrogacy, and childcare resources. Feedback suggests family-building and parental supports are prominent and viewed as generous.
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Leave & Time Off Breadth — Salaried employees may have flexible paid time off, plus up to seven paid volunteer days and donation matching programs. Feedback suggests these time-off and giving programs meaningfully expand leave beyond standard vacation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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