Innovation Starts With You.
Partner Operations Specialist
Full time - Permanent Position
Job Role:
We are looking for a Partner Operations Specialist to join our Global Distribution Concierge Support Team. In this role, you will work closely with our Distribution Partner Account Manager (DPAMs). Primary responsibilities to be contact for questions, issues, linkages, and requirements that need to be addressed or issues which may arise in the management of the disti-managed partners. Work closely with the PAD (Partner Acceleration Desk) Manage PAD GSS cases by routing to correct queues, assigning CGS Tiger Team, meeting SLAs, reporting, and escalating stalled tickets.
Responsibilities:
- Account or Territory Alignment: Ensure accurate account and territory ownership alignment to support sales execution, avoid conflicts, and enable timely deal progression.
- Partner Account Validation / Compliance / Vetting: Validate partner eligibility, compliance, and program status to unblock live deals and ensure alignment with Red Hat policies.
- Segment, Coverage, or Escalation Clarification: Clarify customer segmentation, coverage models, and escalation paths to resolve ownership disputes and maintain consistent sales engagement.
- Rebate or Incentive Issue Resolution: Resolve rebate, MDF, or incentive issues tied to active sales cycles, ensuring deadlines are met and partner motivation remains high.
- Quoting, Pricing, or LOA Support: Provide guidance on quoting, pricing exceptions, and Letters of Authorization to support accurate, compliant, and timely deal closure.
- Partner Portal or Access Issues: Troubleshoot partner portal access, permissions, and tooling issues to ensure uninterrupted participation in sales, renewals, and incentives.
- Account Creation for New Logos: Create and validate new customer accounts and partner associations to enable deal registration, quoting, and pipeline tracking.
- Technical Validation or Architecture Support” Support technical validation and solution architecture alignment to ensure proposed designs meet customer requirements and Red Hat standards.
Qualifications:
- Highly collaborative and customer success-driven individual who enjoys working in a matrixed organization with virtual teams must be sales oriented.
- Excellent written and verbal communication skills in English and German.
- Worked in and/or has an interest and base understanding of High-tech Industry.
- Understanding the complete sales cycle management from prospect to close.
- Solid People-focused skills, ability to build long-term relationships with team members by establishing trust and credibility.
- Excellent time management, organizational skills and highly collaborative.
- 2+ years of proven sales quota attainment and solutions sales experience in software or high-technology offerings.
- Experience using CRM tool for collaboration – in specific Sales Force and Tableau.
Benefits
- Competitive salary + full benefits.
- Work from Anywhere: Fully remote flexibility.
- Dedicated focus on your long-term growth.
- A diverse, collaborative, and inclusive workplace.
About Us
For more than 40 years, CGS has empowered global enterprises to drive breakthrough performance through innovative business applications, enterprise learning and outsourcing. CGS Immersive® is an innovation lab and training transformation engine modernizing training programs and delivering immersive experiences tailored to meet the evolving needs of organizations across industries.
Learn more about CGS Inc® and CGS Immersive® in our websites:
https://cgsinc.com/en
https://cgsimmersive.com/
Skills Required
- Highly collaborative and customer success-driven; sales oriented
- Excellent written and verbal communication skills in English and German
- Understanding of the high-tech industry
- Understanding the complete sales cycle management from prospect to close
- Ability to build long-term relationships and strong people skills
- Excellent time management and organizational skills
- 2+ years of proven sales quota attainment and solutions sales experience in software or high-technology offerings
- Experience using CRM tools for collaboration, specifically Salesforce and Tableau
What We Do
Transformation isn’t a buzzword — it’s our blueprint. CGS Immersive helps forward-thinking companies reimagine workforce learning as a true growth engine. We combine strategy, immersive technology, and tailored content to drive performance from onboarding to leadership. -Your goals, our roadmap: We build solutions aligned to business outcomes—compliance, culture, upskilling, customer experience ,and more. Every engagement is co-created for real impact—moving teams beyond memorization to mastery and real behavior change. -Roleplay, practice, and readiness: Our Cicero platform integrates lifelike, unscripted roleplay, 24/7 AI coaching, adaptive assessments, mixed reality, and kiosk experiences. Teams sharpen skills for every challenge, from sales to compliance interviews to high-stakes field scenarios, with instant, actionable feedback. -Tech that powers real work: With TeamworkAR, learning is truly on the job—digital twins, step-by-step immersive instructions, collaboration tools, and contextual expertise make growth continuous and trackable, right in the flow of work. -Proof, not promises: Our clients achieve 53% faster onboarding, an average of $5M+ in annual savings, 15–17% sales uplift, and up to a 94% boost in employee confidence. Dashboards show measurable gains in engagement, retention, compliance, and KPIs that matter at every level. -Trust, insights, and security: Enterprise-grade security, seamless analytics, and deep integration come standard—giving leaders real-time visibility from the frontline to the executive team. Trusted by industry leaders like Microsoft, Medtronic, McDonald’s, Maersk, and more, CGS Immersive are the architects for learning’s next chapter. If you’re building for tomorrow — let’s get to work. www.cgsimmersive.com
