It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
What you get to do in this role:
We are looking for an individual who will help to define ServiceNow’s strategic partner ecosystem. The individual will identify, recommend, build, and execute strategic partnerships with ISVs that build apps and integrated offerings for sale and distribution through the ServiceNow Store. This individual will develop partnerships that provide ServiceNow a competitive advantage in the market by delivering expanded value to our end-customers. The ServiceNow Store team is instrumental in driving partner revenue as well as in influencing higher retention and expansion of ServiceNow ‘s homegrown solutions.
The ideal candidate will need to have at least 5-8+ years of experience managing technology partnerships. This candidate will be a trusted advisor for our OEM and ISV partnerships and will be focusing on driving a successful GTM business strategy for each partnership they manage and will be measured by partner NNACV.
Responsibilities:
- Conduct strategic GTM business plans with all ISV Partnerships, including technical innovation, sales, marketing, business goals and forecasting
- Generate incremental revenue in existing ISVs and in new ISV markets
- Develop partner go-to-market strategy: sales enablement, marketing, and forecast planning
- Achieve quarterly and annual NNACV revenue targets
- Drive strategic enterprise-wide OEM transactions
- Manage partner engagement via QBRs, executive check-ins, etc.
- Work strategically, cross-functionally with BUs, sales, marketing, operations, legal, solution consulting, and product teams to execute against ISV partner and organizational goals
- Evangelize the ServiceNow Technology Partnership Program
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 5-8+ years of experience selling OEM, ISV, or direct enterprise software or enterprise SaaS solutions in large, complex environments
- A proven track record of driving strategic GTM conversations
- Ability to maintain a high level of planning and productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
- Passion for partnering inside and outside of the organization with a proven track record of consistent overachievement of quota and revenue goals while establishing and maintaining partner satisfaction
- Strong technical aptitude
- Ability to sell to C-Level and across Product and IT organizations
- Excellent interpersonal, communication, and leadership skills
- Ability to develop business use cases & requirements, while creating and managing strategic alliances
- Ability to sell both bundling an application and deployment of a platform
- Deep analytical skills enabling comprehension and synthesis of complex business and technical issues
FD21
For positions in this location, we offer a base pay of $83,640 - $129,660, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving
- 5-8+ years of experience selling OEM, ISV, direct enterprise software, or enterprise SaaS solutions in large, complex environments
- Proven track record driving strategic go-to-market conversations
- Ability to manage multiple competing priorities and work effectively under time constraints in a fast-paced, collaborative environment
- Proven record of consistent overachievement of quota and revenue goals while maintaining partner satisfaction
- Strong technical aptitude
- Ability to sell to C-level executives and Product and IT organizations
- Excellent interpersonal, communication, and leadership skills
- Ability to develop business use cases and requirements while creating and managing strategic alliances
- Ability to sell application bundling and platform deployment
- Deep analytical skills for understanding complex business and technical issues
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as robust, with multiple medical plan options, strong dental/vision, and access to mental-health resources. Feedback suggests the breadth and quality of healthcare offerings are standout aspects of the package.
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Leave & Time Off Breadth — Flexible PTO, paid holidays, company-wide wellbeing days, and paid volunteer time are emphasized. Feedback suggests these options provide meaningful flexibility and support for time away.
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Equity Value & Accessibility — Equity is a notable part of total rewards, including RSUs and an employee stock purchase plan with a purchase discount. Feedback suggests these programs meaningfully enhance total compensation.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
