External: Customers, Channel Partners, FOS
Internal: Sales, Commercial, Marketing, Solutions, Finance, Collection, Order login, Network.
Key Result Areas:Product: PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER
SERVICES/TOLL FREE
New business acquisition through partners Customer Satisfaction and Channel Satisfaction
Addition of new logos as per AOP Quality of funnel and Growth
Driving EPPC (Existing Product per Customer)
Responsibilities:Enabling partners and customers with service support from TTL
support functions
Controlling Channel & Channel Partner Manpower (FOS) attrition.
Ensuring completion of Business Planning with all active channel partners before 8th of every month.
Driving the capability building plan with partners by ensuring timely trainings for various parameters
Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.
Assisting the Partners in Large deal Closures by accompanying them for Customer calls
Ensuring Channel Policy Adherence and Processes in the assigned territory
Facilitating the issue resolutions at customer end through partners and support teams, if any.
Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)
Sales through the Channel Partners
Responsible for Channel partner productivity and their ROI
Keep Abreast with Competitive activities in the region
Segment wise product focus to drive new business
Capabilities and competencies:Understanding of wireless & wire line telecom solutions
Good Oral and Written Presentation skills
Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.
Innovative and flexible in strategising GTM Approach
Flexible for learning new products and processes
About UsSkills Required
- Understanding of wireless and wireline telecom solutions
- Good oral and written presentation skills
- Strong cross-functional collaboration with commercial, program management, technology, and finance teams
- Experience in partner/channel management and partner enablement
- Ability to drive monthly business planning and capability-building programs with partners
- Experience facilitating large-deal closures and supporting partners in customer engagement
- Knowledge of channel policies, process adherence, and issue resolution at customer end
What We Do
Tata Tele Business Services (TTBS), a part of the Tata Group, is a leading provider of Smart Digital Solutions and ICT services for India's Small and Medium Enterprises (SMEs). It offers a comprehensive suite of solutions, including connectivity, collaboration, cloud, security, and IoT, empowering businesses to connect and grow in a digital-first world through cutting-edge technology.
