Jobs at Tata Teleservices Limited

Leads the design and development of scalable telecom, connectivity, and managed network products. Owns technical solutioning for complex enterprise deals, including RFPs, customer workshops, presentations, PoCs, and multi-vendor architectures. Collaborates with product, network, sales, operations, OEMs, and regional teams to validate solutions, improve governance, and support successful implementation. Contributes to commercial costing, partner management, technical standards, security, SLAs, and reusable solution frameworks.

Leads channel-related business activities for Gold offerings within Tata Tele Business Services, supporting the company’s connectivity and digital technology solutions portfolio. The description provides no specific responsibilities, qualifications, compensation, travel, or clearance requirements.

Manages relationships with platinum partners for Tata Tele Business Services, supporting the delivery and growth of business connectivity, communication, cloud, security, IoT, and marketing solutions. The provided description contains limited role-specific responsibilities or qualification details.

Manages business partnerships for Tata Tele Business Services’ connectivity and digital technology solutions, supporting customer-centric growth across cloud, security, IoT, collaboration, and marketing services. The description emphasizes working within a technology-focused organization and developing talent, but provides no detailed responsibilities or qualification requirements.

Manage platinum channel partners by supporting business planning, capability building, training, demand generation, customer programs, policy adherence, issue resolution, and large deal closures. Drive partner productivity, ROI, product expansion, customer-focused sales, competitive awareness, and new business growth across the assigned territory.

Owns quality assurance for the fulfilment value chain by defining standards, conducting process audits, leading root-cause analysis and CAPA, improving workflows, enabling automation, and building governance dashboards. The role tracks defects, rework, cycle time, compliance, customer impact, and efficiency; presents risks and actions to leadership; coaches process owners; and embeds preventive controls across fulfilment, service delivery, sales, IT, finance, commercial, and field partner teams.

Leads multi-vendor enterprise Wi-Fi engineering, service delivery, and service assurance. Oversees wireless platforms, RF design, firmware, security, automation, provisioning, NOC operations, SLA compliance, incident management, RCA, vendor governance, and customer escalations. Coordinates deployments and continual service improvement across engineering, customer success, and field operations teams.

Leads NaaS operations and CPE proactive monitoring teams, overseeing service assurance, SLA compliance, major incidents, escalations, platform stability, automation, vendor governance, and continuous improvement. Provides technical leadership for network infrastructure involving routers, firewalls, MPLS, WAN, security platforms, and monitoring systems. Partners with engineering and service delivery teams on solution implementation, configuration changes, troubleshooting, RCA, compliance, and customer network service transitions.

Manages network operations and telecom infrastructure projects across a designated area. Responsibilities include fiber and network upgrades, FTTH migration, railway crossing approvals, partner and OEM performance, network KPI delivery, customer link testing, project scheduling, cost control, quality inspections, and operational sustenance. The role also oversees service delivery, network access, records, reporting, and OPEX-saving initiatives while ensuring engineering, safety, and industry standards are followed.

Provides technical leadership for multi-vendor enterprise Wi-Fi platforms, including RF design, controller administration, firmware, security, automation, integrations, and escalations. Leads Wi-Fi service onboarding, provisioning, deployment governance, NOC and service assurance operations, SLA compliance, incident management, RCA, customer escalations, and continual improvement. Coordinates engineering, customer success, field operations, vendors, and OEM support while improving service quality, MTTR, documentation, and customer satisfaction.

Provides technical leadership for multi-vendor enterprise Wi-Fi, including RF design, controller administration, automation, security, deployment, NOC operations, SLA governance, incident management, RCA, and customer escalations. Leads service delivery, assurance, vendor governance, onboarding, provisioning, monitoring, and continual service improvement across enterprise wireless platforms.

Lead IP/MPLS core network operations and service assurance across multi-vendor environments. Serve as the highest technical escalation point for complex incidents, customer escalations, fault isolation, RCA, and network optimization. Coordinate with engineering teams and OEMs on design improvements, service rollouts, and transformation initiatives. Ensure uptime, SLA compliance, and KPI achievement while supporting network quality, operational readiness, team productivity, and technical capability development.

Leads IP/MPLS core network operations and service assurance across multi-vendor environments. Serves as the highest technical escalation point for complex incidents, customer escalations, fault isolation, RCA, network optimization, SLA compliance, and service quality improvements. Coordinates with engineering teams, OEMs, NOC, planning, and service delivery teams on network design, testing, rollout, operational readiness, and technology adoption. Provides TAC-level support, manages vendor relationships, and develops team technical capabilities.

Leads IP/MPLS core network operations and service assurance across multi-vendor environments. Acts as the highest technical escalation point for complex incidents, customer escalations, fault isolation, RCA, network optimization, SLA compliance, and service quality improvements. Coordinates with engineering teams and OEMs on network design, testing, rollout, operational readiness, and technology adoption. Provides TAC-level support, manages vendor relationships, analyzes performance trends, and supports technical team development.

Leads IP/MPLS core network operations and service assurance across multi-vendor environments. Serves as the highest technical escalation point for complex incidents, customer escalations, fault isolation, RCA, network optimization, SLA compliance, and service quality. Coordinates with engineering teams and OEMs on network enhancements, testing, rollout, and operational readiness. Manages vendor relationships, supports major incidents, analyzes performance trends, and contributes to team productivity and technical development.

Provides technical leadership for multi-vendor enterprise Wi-Fi, including controller administration, RF design, automation, security, escalations, service onboarding, NOC assurance, SLA governance, incident management, RCA, customer satisfaction, and vendor coordination. Leads Wi-Fi deployments and service delivery while improving monitoring, MTTR, documentation, and continual service improvement across engineering and field teams.

Leads Pan-India contact center operations for priority Voice and Data customers, managing escalations, KPIs, KRAs, workforce performance, customer complaints, compliance, and team development. Drives process simplification, business transition, automation, customer feedback implementation, performance reviews, and operational planning. Requires strong experience in BPO operations, workforce management, process reengineering, people leadership, and high-end customer service environments.

Manage partner-driven sales of connectivity, communication, and digital services, including PRI, ILL, MPLS, SIP trunk, mobile, data center, and toll-free solutions. Responsibilities include acquiring new business and logos through partners, improving customer and channel satisfaction, maintaining funnel quality and growth, and increasing existing products per customer.

Manage a portfolio of business customers to reduce churn, renew data circuits, increase revenue through upselling, and improve customer satisfaction. Responsibilities include account and revenue analysis, identifying unused services, developing retention strategies, resolving complaints, coordinating with sales, IT, product, collections, and service teams, and executing customer-focused projects.

Handles calls, emails, and complaints for premium business customers using voice, data, and leased-line telecom products. Manages personal KPIs, resolves customer issues, supports internal teams, and maintains strong customer focus while working 24/7 shifts. Requires telecom product knowledge, customer-handling experience, English and Hindi communication skills, analytical ability, and 1–2 years of BPO or technical call-center experience.