Partner Acceleration Community Program Manager

Who are we?

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

The Partner Acceleration Community Program Manager owns the design and execution of Equinix's partner community ecosystem — the programs, forums, events, and engagement mechanisms that build partner loyalty, knowledge, and advocacy at scale. This role recognizes that partners who are connected to a community sell more, stay longer, and represent Equinix more credibly than those who engage transactionally. The ideal candidate combines program management discipline with a genuine passion for community building and partner experience, and brings experience scaling partner communities in enterprise technology environments.

Responsibilities

Partner Community Design & Management

• Own the strategy and execution of Equinix's partner community — defining the community model, engagement architecture, and value proposition for partners who participate

• Build and manage partner forums, working groups, advisory councils, and peer networks that create genuine value for partners beyond the commercial relationship

• Design tiered community engagement — ensuring Big Bet partners, strategic alliances, and long-tail partners each have an appropriate community touchpoint

Partner Events & Engagement Programs

• Own the partner events calendar — including partner summits, regional roundtables, Connect participation, and virtual engagement programs

• Design and execute partner recognition programs — awards, certifications, and public acknowledgment that celebrate partner performance and deepen loyalty

• Build co-marketing and co-brand opportunities that give partners visibility and recognition within the Equinix ecosystem

Partner Advocacy & Voice of Partner

• Build the mechanisms through which partner feedback is captured, synthesized, and fed back into the Build and Activation factories as actionable intelligence

• Manage the partner advisory council — defining the charter, recruiting members, and facilitating sessions that produce genuine partner input into Equinix's strategy

• Track partner NPS and community engagement metrics, using data to demonstrate the commercial value of community investment

Program Operations

• Own the operational infrastructure of the partner community — registration platforms, communication cadences, content libraries, and engagement tracking

• Work closely with Marketing and Enablement to ensure community content is current, high-quality, and aligned to partner needs

• Build and maintain the partner community playbook — scalable processes and tooling that allow the program to grow without proportional headcount increases

Qualifications

Knowledge & Experience

• Proven years in partner community management, partner marketing, or partner experience roles in enterprise technology or SaaS

• Proven track record building and scaling partner community programs — not just maintaining existing ones

• Experience designing and executing partner events at scale — from global summits to regional roundtables

• Familiarity with community engagement platforms and the operational infrastructure required to run partner communities at scale

• Experience capturing and synthesizing partner feedback and translating it into program improvements

Skills & Attributes

• Community builder — genuinely believes that partner relationships built on shared purpose outperform transactional ones

• Program management discipline — runs multiple simultaneous programs with clear owners, timelines, and success metrics

• Partner empathy — designs engagement programs that address what partners actually care about, not just what Equinix wants to communicate

• Creative — finds new ways to create partner value and recognition that go beyond standard program mechanics

• Data-driven — measures community engagement and partner loyalty and can connect community investment to commercial outcomes

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is a new position within our organization.