Join us as a Regional Multimedia Operations Associate and make a meaningful impact on how our teams connect and collaborate. You’ll lead regional operations, drive service excellence, and champion innovation in multimedia and collaboration platforms. This is your opportunity to grow your career, work with diverse teams, and help shape a secure and reliable multimedia environment. We value your leadership, creativity, and commitment to continuous improvement. Experience a workplace where your ideas and expertise are celebrated.
As a Regional Multimedia Operations Associate in Workplace Services Operations, you will oversee the delivery, support, and enhancement of multimedia and collaboration services within your assigned region. You will lead regional teams, manage vendor relationships, and ensure alignment with global standards. Your role is pivotal in driving operational excellence, service consistency, and innovation. You will partner with cross-functional stakeholders to provide a robust, reliable, and secure multimedia environment, helping us deliver exceptional experiences to our teams.
Job Responsibilities:
- Lead and mentor regional multimedia operations teams, fostering accountability and service excellence.
- Oversee vendor relationships to ensure consistent engagement and performance aligned with global standards and SLAs.
- Ensure high-quality support for multimedia and collaboration platforms, including incident management and proactive maintenance.
- Implement and maintain asset support models for a seamless user experience.
- Monitor operational performance, conduct system health checks, and ensure service continuity.
- Produce and share regular status and performance reports with stakeholders.
- Implement risk and controls frameworks in alignment with global policies, ensuring audit readiness.
- Lead regional teams through internal and external audits as required.
- Manage regional budgets, track expenses, and support financial forecasting.
- Oversee asset management, including inventory tracking and vendor coordination.
- Identify and implement opportunities for operational efficiency, service quality, and user satisfaction.
- Support the adoption of automation, AI, and innovative tools to optimize operations.
- Partner with product teams, IT, and business stakeholders for new product rollouts and enhancements.
- Collaborate with global peers to ensure alignment and share best practices.
Required Qualifications, Capabilities, and Skills:
- Proven experience in operations management, vendor management, and service delivery within multimedia or collaboration technology environments.
- Strong leadership and organizational skills, with the ability to manage and develop regional teams.
- Demonstrated expertise in troubleshooting, incident management, and process improvement.
- Experience managing budgets, assets, and vendor relationships.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work collaboratively with global and regional peers in a fast-paced environment.
- Understanding of risk, controls, compliance, and audit processes.
- Experience with AI, automation, or innovative technologies as applied to service operations is a plus.
Why Join Us?
You’ll be part of a dynamic team that values innovation, collaboration, and professional growth. We offer opportunities to advance your career, work with cutting-edge technologies, and make a real impact on how our teams connect and succeed.
Skills Required
- Experience in operations management within multimedia or collaboration technology environments
- Experience with vendor management and service delivery
- Leadership and organizational skills, including managing and developing regional teams
- Expertise in troubleshooting, incident management, and process improvement
- Experience managing budgets, assets, and vendor relationships
- Excellent communication and interpersonal skills
- Customer-centric approach and ability to collaborate with global and regional peers
- Understanding of risk, controls, compliance, and audit processes
- Experience with AI, automation, or innovative technologies applied to service operations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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