Join us as a Regional AV & Collaboration Technology Operations Associate and help shape the future of workplace collaboration. You’ll have the opportunity to lead regional operations, champion innovation, and work with diverse teams across enterprise audio-visual and collaboration platforms. Your leadership, creativity, and commitment to continuous improvement will be valued as you help create a secure and reliable technology environment. Grow your career while making a meaningful impact on how we connect and collaborate.
As a Regional AV & Collaboration Technology Operations Associate in Workplace Services Operations, you will oversee the delivery, support, and enhancement of AV and collaboration services within your assigned region. You will ensure service excellence, operational efficiency, and alignment with global standards. In this enterprise workplace technology role, you will partner with teams to drive innovation and maintain a seamless user experience. This position does not involve media production, broadcast, creative media, content, publishing, or studio operations.
Job Responsibilities:
- Lead and mentor regional AV and collaboration operations teams, fostering accountability and service excellence
- Oversee vendor relationships to ensure consistent engagement and performance aligned with global standards and SLAs
- Ensure high-quality support for AV, conferencing, and collaboration technology platforms, including incident management and proactive maintenance
- Implement and maintain support models for a seamless user experience, including preventative maintenance and operational playbooks
- Monitor operational performance, conduct system health checks, and ensure service continuity
- Produce and share regular status and performance reports with stakeholders
- Implement risk and controls frameworks in alignment with global policies, ensuring audit readiness
- Lead regional teams through internal and external audits as required
- Manage regional budgets, track expenses, and support financial forecasting
- Oversee asset management, including inventory tracking and vendor coordination for room technology and AV endpoints
Identify and implement opportunities for operational efficiency, service quality, and user satisfaction
Required Qualifications, Capabilities, and Skills:
- Experience in operations management, vendor management, and service delivery within enterprise AV, conferencing, unified communications, or collaboration technology environments
- Strong leadership and organizational skills, with the ability to manage and develop regional teams
- Expertise in troubleshooting, incident management, and process improvement
- Experience managing budgets, assets, and vendor relationships
- Excellent communication and interpersonal skills, with a customer-centric approach
- Ability to work collaboratively with global and regional peers in a fast-paced environment
- Understanding of risk, controls, compliance, and audit processes
Working knowledge of enterprise AV and collaboration technology sufficient to support incident triage, vendor engagement, and service operations oversight
Preferred Qualifications, Capabilities, and Skills:
- Experience with AI, automation, or innovative technologies as applied to service operations
- Familiarity with supporting the adoption of new tools and technologies in workplace collaboration environments
- Ability to partner with product teams, IT, and business stakeholders for new product rollouts and enhancements
Experience collaborating with global peers to ensure alignment and share best practices
Why Join Us?
You’ll be part of a dynamic team that values innovation, collaboration, and professional growth. We offer opportunities to advance your career, work with cutting-edge workplace collaboration technologies, and make a real impact on how our teams connect and succeed.
Skills Required
- Experience in operations management within multimedia or collaboration technology environments
- Experience with vendor management and service delivery
- Leadership and organizational skills, including managing and developing regional teams
- Expertise in troubleshooting, incident management, and process improvement
- Experience managing budgets, assets, and vendor relationships
- Excellent communication and interpersonal skills
- Customer-centric approach and ability to collaborate with global and regional peers
- Understanding of risk, controls, compliance, and audit processes
- Experience with AI, automation, or innovative technologies applied to service operations
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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