Be an Early Applicant
Curiosity wanted. Innovation required.
The Role
Processes customer returns, vendor and manufacturer returns, receiving paperwork, inventory updates, merchandise routing, and return documentation. Assists with truck unloading, purchase order processing, inventory adjustments, repair items, claims, operational reporting, and backroom organization. Coordinates with vendors, manufacturers, receiving teams, and store personnel while following material-handling, hazardous-material, and workplace safety procedures.
Summary Generated by Built In
Key Responsibilities
Preferred Qualifications
Associate Benefits ( https://talent.lowes.com/us/en/joining-our-team )
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
- Process customer returns in accordance with company policies and procedures
- Execute Return-to-Vendor (RTV) and Return-to-Manufacturer (RTM) processes, including documentation, packaging, and shipment preparation
- Coordinate vendor credits and replacements as required, following established guidelines
- Sort and disposition returned merchandise (restock, return, dispose) based on condition and policy
- Maintain accurate records of all return transactions and associated documentation
- Assist with receiving shipments, including unloading trucks and verifying merchandise against shipping documentation
- Process receiving paperwork and update inventory systems accurately
- Ensure merchandise is properly labeled, stored, and routed to appropriate locations (sales floor, backroom, or return processing)
- Support inventory accuracy through routine checks and report discrepancies to leadership
- Generate and review standard reports related to returns, damaged goods, and inventory exceptions
- Coordinate with receiving and store teams to ensure efficient product flow
- Maintain organization of backroom and return areas
- Follow all safety procedures related to material handling, hazardous materials, and equipment use
- Identify and properly handle hazardous or restricted items in accordance with guidelines
- Maintain a clean, organized, and safe work environment
- Provide basic support for customer return inquiries when needed
- Communicate with vendors or manufacturers to facilitate returns, credits, or replacements following standard procedures
- In addition, the Back-End Clerk plays a key role within the Receiving Office, supporting administrative and logistical functions. Responsibilities include maintaining accurate record retention, confirming inbound and outbound truck schedules, and completing daily and weekly operational reports. This role also involves managing items that are out for repair, handling claims and inventory adjustments and providing support to receiver/stocker teams with truck unloading and purchase order (PO) processing as needed
- This individual may be held accountable for other duties as assigned
Preferred Qualifications
- High school diploma or GED
- 1 year of experience processing and filing merchandise receiving paperwork
- 1 year of experience with store inventory receiving and administration
- 6 months of experience in warehouse data entry/bookkeeping
- 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
- 6 months of retail experience accepting or processing returns
Associate Benefits ( https://talent.lowes.com/us/en/joining-our-team )
- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
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Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Skills Required
- High school diploma or GED
- 1 year of experience processing and filing merchandise receiving paperwork
- 1 year of experience with store inventory receiving and administration
- 6 months of experience in warehouse data entry or bookkeeping
- 6 months of experience communicating with vendors or customers regarding returns, payments, or contract fulfillment
- 6 months of retail experience accepting or processing returns
Lowe’s Compensation & Benefits Highlights
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Retirement Support — A 401(k) plan with a company match of up to 4.25% when contributing 6% is highlighted, with participation generally available shortly after hire under plan rules. Feedback suggests this match meaningfully boosts long-term compensation for eligible associates.
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Equity Value & Accessibility — An Employee Stock Purchase Plan offers a 15% discount on shares for eligible associates. This provides accessible equity as a complement to wages and traditional benefits.
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Parental & Family Support — Eligible full-time hourly and salaried associates can receive up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave. Family-care resources and counseling further support dependents and caregivers.
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The Company
What We Do
It’s curious to think of innovation and stability co-existing. But we pair a 100-year track record of success with a hunger to do things differently. Everyone is in the work — tackling complex problems where your impact can build back or build up the communities we serve. We fill our halls with curious minds from all walks of life. Our differences make us stronger, which is why our leaders build cultures of recognition and inclusion. You are heard, and your curiosities are celebrated and championed here.
Why Work With Us
We have built a space where the curious can move freely. Up in title, up in skills, to the side with teams, or back to try something completely new. We help you find your path — because when you win, we all win.
Gallery
Lowe’s Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
2 days a week
