About this opportunity:
Seize the chance to be part of a vibrant, global team as an MS Core and Cloud Specialist at Ericsson. This pivotal position is key to offering technological leadership, expertise, and continuous support throughout the complete cycle, which includes Create, Sustain, and Evolve. Our focus areas include CS Core, PS Core, IMS, IP Core, and Cloud. This role plays an integral part in Managed Services deliveries, reflecting the standards set by the Ericsson Operations Engine.
- Primary Domains (PACO): Multi OEM, Multi-Technology
- 24x7 Follow the Sun in case for escalated cases
- Leadership responsibility: Technical leadership of virtual squads, no line reports
What you will do:
- Provide global PACO domain expertise and technical authority support towards MS operations, domain support and automated operations teams.
- Develop, validate and maintain solutions based on automation use case candidates for PACO domains (self-driven / federated automation).
- Investigate and resolve complex issues in PACO automation components, data pipelines and domain configurations.
- Improve and drive recovery processes and advanced troubleshooting practices for PACO services.
- Develop, maintain and improve automated Service Delivery methodologies and best practices for PACO domains.
- Perform trend and KPI analysis to proactively detect potential failures, degradations and systemic issues.
- Contribute to standardization of ways of working, technical methods and reference architectures across markets/contracts in PACO.
- Initiate and support problem management for recurring and high-impact PACO issues, ensuring robust RCA and action plans.
- Initiate and manage 3rd level functional escalations towards internal R&D or external vendors for PACO products.
- Interact with suppliers and partners on complex PACO issues, ensuring efficient collaboration and follow-up.
- Support KPI formulae analysis, degradation investigation and troubleshooting for PACO performance indicators.
Candidate Prerequisites:
Qualification and Industry Experience:
- Degree in Engineering, preferably in Electronics, Computer Science, Telecommunications or equivalent.
- 18+ years industry experience in telecommunications / IT, with significant focus on PACO domains (EPC, 5GC, PCC, Charging, etc.).
- Proven expertise in operation and troubleshooting of multi-vendor PACO environments (physical, virtualized and cloud-native).
- Experience working in multi-customer and/or global delivery environments.
- Experience with service KPIs, changes and incident/problem management processes (ITIL-aligned).
- Experience in remote and/or on-site operations for PACO networks and services.
Certifications and Training (Preferred/Required):
- ETCP Associate- Primary Eligibility & ETCP expert/equivalent is preferred
- Relevant vendor or industry certifications in PACO / Core / Cloud domains (e.g. 4G/5G Core, PCC, Charging).
- Training/experience in automation, scripting, data analytics or AIOps is a strong advantage.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 786898
Skills Required
- Degree in Engineering (Electronics, Computer Science, Telecommunications) or equivalent
- 18+ years industry experience in telecommunications/IT with significant focus on PACO domains (EPC, 5GC, PCC, Charging)
- Proven expertise in operation and troubleshooting of multi-vendor PACO environments (physical, virtualized and cloud-native)
- Experience working in multi-customer and/or global delivery environments
- Experience with service KPIs, changes and incident/problem management processes (ITIL-aligned)
- Experience in remote and/or on-site operations for PACO networks and services
- ETCP Associate or ETCP Expert or equivalent
- Relevant vendor or industry certifications in PACO / Core / Cloud domains (e.g., 4G/5G Core, PCC, Charging)
- Training/experience in automation, scripting, data analytics or AIOps
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
