Overseas Solution Consultant

About the Role

As a Sales Consultant, you will help international visitors, visa holders and new migrants choose the right Overseas Health Cover (OVHC). You will deliver a standout member experience by understanding individual needs, providing accurate, visa-compliant advice, and converting leads from multiple channels. From handling policy updates to identifying upsell opportunities, you will play a key role in driving sales while ensuring every interaction meets compliance and service standards. You will also contribute to a positive team culture, stay sharp on product updates, and support your own professional growth. 

This is a permanent, full time role working Monday to Friday from 8am to 6pm.

This role is based in our state of the art contact centre in Parramatta, training will be full time for 3 months in the office, once you are fully trained you will have the opportunity to work on a hybrid basis with 2-3 days in the office. 

About You 

You will have experience in customer service and contact centre environments.  To be successful, you will have:

•    Proven sales experience, ideally in health insurance or regulated industry 
•    Familiarity with Australian visas (e.g. 482,485,600) and related health cover requirements 
•    Strong verbal and phone communication skills
•    Ability to meet and exceed sales and member focused KPIS
•    Excellent interpersonal and communication skills, with the ability to build rapport and trust with individuals
•    Comfortable navigating different systems with strong data entry accuracy
•    Multilingual capability is highly desirable 
•    Active listening skills to determine member needs. 
 

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 
Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.
Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.
Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps
If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – [email protected]  to discuss.
We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.