The Role
Supervises overnight dispatch and logistics operations, serving as the first point of contact for operational issues and escalations. Resolves routine problems, coordinates workflow, supports dispatchers and logistics coordinators, covers shifts, reinforces procedures, and maintains service continuity. The supervisor documents issues, identifies recurring operational gaps, communicates performance updates, and supports team accountability, morale, and service quality.
Summary Generated by Built In
Role Overview
We are seeking a hands-on Overnight Operations Supervisor to
support primarily overnight operations. This role is ideal for a
strong operational problem-solver who thrives in a fast-paced environment and
is comfortable balancing frontline
execution with supervisory oversight.
The Overnight Operations Supervisor will serve as the first
point of contact for operational issues, resolving routine matters
independently and escalating more complex concerns as needed. This role is
critical to reducing operational bottlenecks, maintaining service quality, and
ensuring seamless communication across teams.
This
is a working supervisor role, meaning
the successful candidate will actively fill operational gaps, cover shifts when
necessary, and lead by example. This role offers the opportunity to play a critical stabilising role in live
operations, gain exposure to senior leadership, and make a visible impact
on team performance and client satisfaction. It is well-suited for someone
ready to grow into broader operational leadership over time.
Key Responsibilities
- Act
as the first line of contact for
incoming operational issues, inquiries, and escalations.
- Resolve
routine issues independently to reduce disruption to dispatch operations.
- Escalate
time-sensitive or complex issues appropriately to dispatchers or
management.
- Ensure
issues are followed through to resolution and properly communicated
- Cover
shifts as needed.
- Assist
with daily coordination to ensure smooth workflow and service continuity.
- Ensure
clear, timely, and accurate communication between dispatchers, logistics
coordinators, and management.
- Promote
consistency in operational processes and adherence to established
procedures.
- Support
team engagement, morale, and accountability in collaboration with
management.
- Reinforce
expectations around professionalism, responsiveness, and service quality.
- Identify
recurring issues or operational gaps and flag them to leadership with
recommended solutions.
- Provide
regular updates to reporting manager on operational performance, risks,
and team concerns.
- Document
issues, resolutions, and patterns to support continuous improvement.
Requirements
Required
Qualifications
- Minimum 2–3 years of experience in
operations, logistics, dispatch, or a related support role.
- Experience
in a hands-on operational or supervisory capacity.
- Strong
problem-solving skills with the ability to prioritise and make sound
decisions quickly.
- Excellent
verbal and written communication skills.
- Comfortable
handling frontline operational communication and escalations.
- Strong
organisational skills and attention to detail.
- Proficiency
with basic technology tools (Microsoft Office; dispatch or logistics
systems is an asset).
- Ability
to step into operational roles as needed to ensure continuity.
Preferred
Qualifications
- Experience
in courier, transportation, or logistics operations.
- Prior
experience supporting or working alongside dispatch teams.
- Experience
working with North American clients or service environments.
- Exposure
to shift-based or real-time operations.
Key Competencies
- Hands-on
leadership
- Accountability
and reliability
- Clear
and professional communication
- Customer-first
mindset
- Adaptability
and resilience
- Team
collaboration
- Strong
follow-through
Benefits
- Two weeks paid vacation
- After-hours transportation
- Health and life insurance
By signing this application, the applicant consents to Adlinc collecting, processing, using and retaining his/her personal information for purposes relating to the application process and if hired, the employment relationship. Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
Skills Required
- Minimum 2–3 years of experience in operations, logistics, dispatch, or a related support role.
- Experience in a hands-on operational or supervisory capacity.
- Strong problem-solving skills with the ability to prioritize and make sound decisions quickly.
- Excellent verbal and written communication skills.
- Comfort handling frontline operational communication and escalations.
- Strong organizational skills and attention to detail.
- Proficiency with basic technology tools, including Microsoft Office; dispatch or logistics systems are an asset.
- Ability to step into operational roles as needed to ensure continuity.
- Experience in courier, transportation, or logistics operations.
- Prior experience supporting or working alongside dispatch teams.
- Experience working with North American clients or service environments.
- Exposure to shift-based or real-time operations.
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The Company
What We Do
Adlinc provides outsourcing solutions, aiming to create seamless partnerships and bridge gaps in business processes. They offer tailored strategies to increase efficiency, reduce costs, and scale operations, including services for various industries, customer support, order processing, and logistics.
