Pencor Services

Outside Plant Supervisor

Posted 5 Days Ago

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Pocono Summit, PA, USA

In-Office

Mid level

Digital Media • News + Entertainment

The Role

Supervises installers and repair technicians, coordinates training and work activities, controls inventory, and maintains HFC broadband and branch networks. Monitors, tests, and troubleshoots coaxial, fiber, modem, phone, and video systems; manages system maintenance, safety, compliance, and employee performance. Works with headend staff to resolve issues, communicates risks to management, maintains customer and employee relationships, and remains available outside normal hours when needed.

Summary Generated by Built In

Company: Blue Ridge Communications

Shift: Monday-Friday 8AM-5PM and other hours as needed

This position involves the direct management, training and coordination of the activities of unit installers and repair technicians as well as controlling inventory. Must have the required knowledge to properly monitor, maintain, test and troubleshoot our companies HFC broadband structure and branch network design.

The Outside Plant Manager is responsible for maintaining courteous professional relationships between all BRC employees and plays a significant role in resolving system issues by working with head end staff. Will be required to inform upper management of any existing or potential issues when they arise. Other duties as assigned.

Qualifications:

H.S. Diploma or G.E.D.
3 years’ work experience in related field
Established residency in Pennsylvania
Valid PA Driver’s License and good driving record
Knowledge of HFC Broadband architecture
Experience with coax tree and branch network design, construction, and troubleshooting
Experience with installation and troubleshooting modem, phone and video
Knowledge of fiber design, splicing, and troubleshooting
FCC Proof of Performance, CLI, and system maintenance
Understanding of power supply maintenance
Understanding of test equipment and troubleshooting programs
Experience with surveys and locates
Knowledge of OSHA, NEC, and NECS codes as it relates to the cable industry
Managerial / leadership Skills
Computer and Technology Skills - Microsoft Office
Customer relations Skills
Communication Skills - oral and written
Project / Time Management Skills
Inventory Control Skills
Ability to be on call and work outside normal business hours when needed.
Ability to enforce company policies
Ability to monitor employees and review work performance
Ability to ensure employee safety
Ability to examine and analyze systems to determine installation, service or repair needs

INDHP

Skills Required

High school diploma or GED
At least 3 years of experience in a related field
Established residency in Pennsylvania
Valid Pennsylvania driver's license and good driving record
Knowledge of HFC broadband architecture
Experience with coaxial tree and branch network design, construction, and troubleshooting
Experience installing and troubleshooting modem, phone, and video services
Knowledge of fiber design, splicing, and troubleshooting
Knowledge of FCC Proof of Performance, CLI, and system maintenance
Understanding of power supply maintenance
Understanding of test equipment and troubleshooting programs
Experience with surveys and locates
Knowledge of OSHA, NEC, and NECS codes as applicable to the cable industry
Managerial and leadership skills
Microsoft Office and computer technology skills
Customer relations skills
Oral and written communication skills
Project and time management skills
Inventory control skills
Ability to work on call and outside normal business hours
Ability to enforce company policies and monitor employee performance
Ability to ensure employee safety
Ability to examine and analyze systems to determine installation, service, or repair needs