Jobs at Pencor Services

The Summer Technical News Internship offers students practical experience in videography, technical direction, and editing within a news team setting.

Creative News Interns will assist with news reporting and production duties, including writing, researching, and video editing while gaining hands-on experience in a professional news environment.

The Outside Telecom Sales Representative is responsible for lead generation, achieving sales goals, creating opportunities, and building community relationships in Pennsylvania.

Provide technical support and customer service for equipment and services, troubleshoot issues, and assist team members in resolving problems through effective communication.

The Sales & Retention Specialist engages with customers to ensure suitable service selection, manages inbound and outbound sales calls, and addresses customer concerns. The role emphasizes communication, problem-solving, and relationship-building skills while fostering a supportive team environment to achieve sales and retention goals.

The OMNI Customer Experience Specialist role involves providing phone, chat, and email support to customers, troubleshooting issues, and educating them about services while building relationships. Ideal candidates must possess strong communication skills and work effectively in a team-oriented environment.

The Customer Experience Specialist assists customers with billing, technical issues, and service inquiries, ensuring a positive customer experience. Key responsibilities include troubleshooting, educating customers on products, resolving complaints, and achieving performance metrics.

As a Customer Experience Specialist, you will enhance customer relationships through support for billing, technical issues, and product knowledge, while ensuring satisfaction with each interaction.

The Customer Experience Specialist will assist customers with billing, troubleshooting, and provide information about products and services to enhance their experience. They must exhibit strong communication skills and maintain a positive demeanor in a fast-paced call center environment.

The Sales & Retention Specialist role involves building customer relationships, promoting services, and resolving issues in a fast-paced call center environment. Strong communication and problem-solving skills are essential, along with a focus on customer experience.

The Network Engineer will design, implement, and troubleshoot network solutions, provide employee training, manage projects, and escalate technical issues as needed.

The Customer Experience Specialist ensures a positive customer interaction, supports inquiries, resolves complaints, educates customers on products, and meets performance metrics. Responsibilities include troubleshooting, sales, and maintaining product knowledge while contributing to team culture.

The OMNI Customer Experience Specialist provides multi-channel support to customers, ensuring a positive experience by resolving inquiries and educating them on services. Responsibilities include troubleshooting, sales, and maintaining rapport with customers, along with meeting performance metrics and participating in training.

The Post-Sales Engineer provides technical support for fiber customers, liaising with sales teams, configuring services, and ensuring customer satisfaction through troubleshooting and project management.

Provide networking and computer support for SMB and enterprise customers, including pre/post-sales support, network design, and Microsoft system installation.