Jobs at Pencor Services

Provides first-line technical support to customers through phone, chat, and email. Troubleshoots products, services, computers, operating systems, mobile platforms, and connectivity issues; routes cases to appropriate teams; documents customer interactions; and completes assigned projects. Requires strong communication, customer service, typing, organization, multitasking, and basic networking knowledge. The role includes paid training, an initial in-office probationary period, and potential hybrid work from home in Pennsylvania.

The Integration Engineer performs field engineering for cable system construction and rebuilds. Responsibilities include establishing cable routes, gathering measurements and design information, conducting utility pole audits, coordinating with system designers and utility companies, managing pole relocations and make-ready work, contacting customers, and obtaining permits and rights of way. The role requires CAD knowledge, blueprint and map reading, cable construction experience, and a Pennsylvania driver’s license.

Deliver weekday evening weather forecasts for a seven-county Pennsylvania region across multiple platforms. Translate meteorological data and computer model outputs into conversational audience-focused presentations, prepare weather graphics, and produce a weekly feature story. The role also involves live on-air presenting, potentially shooting and editing content, and performing other assigned duties.

Provides Level II technical support to staff and customers for cable, video-on-demand, internet, wireless, and digital phone services. Troubleshoots equipment and connectivity issues, configures customer equipment, resolves problems remotely when possible, and escalates issues to provisioning teams, technicians, or vendors. Supports customer service representatives, performs proactive monitoring and quality assurance projects, documents solutions, and delivers professional customer communication.

The CRM Systems Administrator manages CRM systems, supports users, develops workflows and automation, and ensures system improvements and documentation.

Generate new business and sales opportunities for PenTeleData in central Pennsylvania through cold calling, email, face-to-face meetings, CRM pipeline management, quoting and contracting, and community relationship-building to meet monthly sales quotas.

Support promotion of news, sports, and live programming via social media. Create posts, videos, and graphics; update promotional templates; post on Twitter/X, Facebook, Instagram; publish approved stories to YouTube; work independently and present content to the Social Media Manager.

Support the BRC13 news team by shooting and editing video, running teleprompter or studio cameras, developing graphics and bumpers, accompanying videographers, participating in news meetings, and learning directing and technical production roles.

Support newsroom production by researching and writing stories, assisting reporters and videographers in the field, operating studio equipment (teleprompter/camera), editing video, organizing graphics, attending news meetings, and performing other assigned production duties.

The Network Engineer will design, implement, and troubleshoot network solutions, provide employee training, manage projects, and escalate technical issues as needed.