Jobs at Pencor Services

Supervises installers and repair technicians, coordinates training and work activities, controls inventory, and maintains HFC broadband and branch networks. Monitors, tests, and troubleshoots coaxial, fiber, modem, phone, and video systems; manages system maintenance, safety, compliance, and employee performance. Works with headend staff to resolve issues, communicates risks to management, maintains customer and employee relationships, and remains available outside normal hours when needed.

Performs quality control on customer orders and quality assurance monitoring of phone, chat, and email interactions. Evaluates agent performance against service and brand standards, provides coaching and feedback, researches escalated customer issues, tracks error and escalation trends, prepares monthly reports, supports new-hire onboarding, and identifies opportunities to improve customer experience and operational quality.

Monitors customer and agent interactions across phone, chat, email, social media, and corporate escalations to ensure brand and quality standards. Provides agent and leadership feedback, coaching, onboarding support, trend reporting, and recommendations for customer experience improvements. Researches and resolves escalated customer issues, prepares monthly reports, supports training initiatives, and assists the customer care team during emergencies.

Monitor, troubleshoot, repair, and escalate core and customer network issues in a Network Control Center. Coordinate with customers, vendors, service providers, field personnel, and engineering teams to resolve outages, investigate root causes, and maintain network health. Support managed customer networks, address potential attacks, process law-enforcement subpoenas, communicate service status, and provide coverage across varied shifts and on-call periods.

Deliver weekday evening weather forecasts for a seven-county Pennsylvania region across multiple platforms. Translate meteorological data and computer model outputs into conversational audience-focused presentations, prepare weather graphics, and produce a weekly feature story. The role also involves live on-air presenting, potentially shooting and editing content, and performing other assigned duties.

Provides Level II technical support to staff and customers for cable, video-on-demand, internet, wireless, and digital phone services. Troubleshoots equipment and connectivity issues, configures customer equipment, resolves problems remotely when possible, and escalates issues to provisioning teams, technicians, or vendors. Supports customer service representatives, performs proactive monitoring and quality assurance projects, documents solutions, and delivers professional customer communication.

The CRM Systems Administrator manages CRM systems, supports users, develops workflows and automation, and ensures system improvements and documentation.

Generate new business and sales opportunities for PenTeleData in central Pennsylvania through cold calling, email, face-to-face meetings, CRM pipeline management, quoting and contracting, and community relationship-building to meet monthly sales quotas.

Support promotion of sports and live programming by creating posts, videos, and graphics; update promotional templates; post daily to Twitter/X, Facebook, and Instagram; publish approved YouTube sports stories; work independently and present content to the Social Media Manager.

Support promotion of news, sports, and live programming via social media. Create posts, videos, and graphics; update promotional templates; post on Twitter/X, Facebook, Instagram; publish approved stories to YouTube; work independently and present content to the Social Media Manager.

Support the BRC13 news team by shooting and editing video, running teleprompter or studio cameras, developing graphics and bumpers, accompanying videographers, participating in news meetings, and learning directing and technical production roles.

Support newsroom production by researching and writing stories, assisting reporters and videographers in the field, operating studio equipment (teleprompter/camera), editing video, organizing graphics, attending news meetings, and performing other assigned production duties.

The Network Engineer will design, implement, and troubleshoot network solutions, provide employee training, manage projects, and escalate technical issues as needed.

Maintain, configure and support unified communications and VoIP systems including 911 alerting, SIP/PRI/analog lines, endpoints, QoS and DHCP/DNS. Provide application support for customer engagement products, generate call usage reports, troubleshoot telephony services, and collaborate with networking team on UC deployments and configurations. Onsite presence in Palmerton and occasional travel within company footprint required.