Outlet Manager

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Outlet manager, you’re not just overseeing the seamless execution of daily Food & Beverage operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Drive the achievement of the restaurant’s business plan, revenue and profitability targets.
• Manage budgets, forecasts, sales performance and operating costs.
• Develop and implement marketing initiatives to increase restaurant patronage.
• Maximise revenue through effective table management, seat occupancy and average spend.
• Collaborate with the Restaurant Chef and F&B Leadership Team to develop attractive menus, products and promotions.
• Ensure consistent delivery of high-quality food and beverage standards.
• Champion Hilton’s sustainability initiatives through local sourcing, seasonal produce and waste reduction.
• Lead the team to deliver exceptional, personalised guest experiences.
• Build guest loyalty by recognising repeat guests and understanding their preferences.
• Monitor guest feedback, resolve complaints and improve service standards.
• Manage the restaurant’s online reputation and encourage positive guest reviews.
• Recruit, train, develop and motivate Team Members, fostering an inclusive working environment.
• Manage team performance, staffing schedules and labour costs in line with business needs.
• Ensure compliance with health, safety, hygiene, food safety and licensing requirements.
• Oversee daily restaurant operations, including breakfast service, opening and closing procedures, financial reconciliations, inventory and stock control.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

We are seeking an inspirational and results-driven leader with a passion for Food and Beverage and proven experience as an Assistant Outlet Manager.

To Be Successful in This Role, You Will Have:

• Commercial Acumen: A strong business focus with the ability to drive operational performance and achieve business results.
• Leadership and People Management: The ability to lead, develop and motivate a team while collaborating effectively with other departments.
• Communication Skills: Excellent verbal and written communication skills, with the ability to engage different audiences through team briefings and business presentations.
• Customer Focus: A commitment to maintaining high service and quality standards to deliver memorable guest experiences.
• Relationship Management: Strong interpersonal skills and the ability to build effective relationships with internal and external stakeholders, including suppliers.
• Strategic Thinking and Problem-Solving: The ability to make sound decisions, manage challenges and remain calm and focused in a fast-paced environment.

• You must also be fluent in English and proficient in using Food and Beverage systems and Microsoft Office applications.

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.