At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next FEP Outbound Sales Specialist? Globe Life is looking for an FEP Outbound Sales Specialist to join the team!
In this role, you will be responsible for conducting outbound and receiving inbound calls to determine the proper action for each. The agent will record information, maintain the department's procedures and policies, and assist policyholders as needed. A successful candidate will need to be performance-driven and skilled at interacting with the public by phone.
This is a remote / work-from-home position. We have full-time and part-time positions available.
What You Will Do:
- Make outbound calls to newly issued business to welcome them to the Globe Life Family, ensure their policy(s) are accurate, and assist with any additional information pertaining to their new policy.
- Maneuver within our CRM while speaking with recently approved customers to collect the first premium to activate their Life Insurance policy.
- Make outbound calls to internet-generated leads to warm up potential customers for our Sales Team.
- Be able to explain policy benefits.
- Complete necessary paperwork when needed.
- Assist with correspondence and error corrections for policy service.
- Execute special projects that encompass making numerous outbound calls for special projects/campaigns for our sister companies including AIL & LNL and recording activities requested by/from customers.
What You Can Bring:
- High School diploma or equivalent, some college preferred.
- 1+ years of customer service or 1+ years of a professional environment in a customer service-related atmosphere.
- Licensed in Life, Accident, and Health Insurance is preferred, but not required.
- 1+ years of office experience preferred. Telecommunications experience is a plus.
- A background in life and health insurance, and knowledge of insurance operations is desired.
- Customer service background and good phone skills.
- Excellent written and oral communication skills.
- Excellent organization skills.
- Must be able to maintain confidentiality.
- Must be comfortable collecting payments via Credit Card and Bank Draft payment options from our customers.
- Excellent alpha and number recognition skills.
- Demonstrated mathematical abilities.
- Ability to work under pressure and handle high-stress situations calmly and with tact and professionalism.
- Strong decision-making skills with the ability to analyze situations and make logical conclusions.
- Excellent attendance and punctuality
- Experience with using Microsoft Office products such as Word and Outlook
- Able to multifunction from many different sources.
- Be customer “friendly”.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- High school diploma or equivalent
- At least 1 year of customer service experience or experience in a customer-service-related professional environment
- Strong customer service background and phone skills
- Excellent written and oral communication skills
- Excellent organizational skills
- Ability to maintain confidentiality
- Comfort collecting payments by credit card and bank draft
- Alpha and number recognition skills
- Demonstrated mathematical abilities
- Ability to work under pressure and handle high-stress situations calmly and professionally
- Strong decision-making and logical analysis skills
- Excellent attendance and punctuality
- Ability to use Microsoft Office products, including Word and Outlook
- Ability to multitask across multiple sources
- Some college education
- Life, Accident, and Health Insurance license
- At least 1 year of office experience
- Telecommunications experience
- Life and health insurance background and knowledge of insurance operations
Globe Life Compensation & Benefits Highlights
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Retirement Support — A company 401(k) plus a qualified defined‑benefit pension plan for eligible employees are described in filings as covering substantially all employees and continuing to be funded. For benefits‑eligible corporate roles, this rare combination enhances long‑term financial security.
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Healthcare Strength — Comprehensive medical, dental, vision, life insurance, and short/long‑term disability are listed among the standard offerings. Feedback suggests the overall package is solid for corporate/W‑2 employees.
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Leave & Time Off Breadth — Paid time off, paid holidays, volunteer time off, and paid leaves (100% maternity up to 6 weeks; 100% parental up to 4 weeks) are highlighted. Eligibility is noted as “where applicable,” but covered employees gain meaningful time‑off support.
Globe Life Insights
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
