Professional Summary
Versatile Outbound Sales Representative and Success Team Agent specializing in the end-to-end lifecycle of business partnerships. Expertly manages both Pre-Sales acquisition and Post-Sales account management to ensure a seamless experience for business owners. Dedicated to identifying high-quality professionals through a rigorous selection process and maintaining those relationships to drive long-term community impact and customer satisfaction.
Core Experience: Pre & Post-Sales Account Management
- Full-Cycle Relationship Management: Transitioning seamlessly from initial outbound discovery to active account success, serving as the consistent point of contact for business partners.
- Success-Driven Onboarding: Leading the post-sale phase by ensuring new partners are successfully integrated into the platform and understand the standards of our hand-picked selection process.
- Proactive Account Retention: Monitoring the health of active accounts within the Success Team framework, addressing partner needs before they escalate into friction points.
- Strategic Re-engagement: Identifying and resolving obstacles for inactive or "Abandoner" accounts to bring qualified professionals back into the active network.
- Quality Assurance & Alignment: Verifying that all partners continue to meet the objective qualification standards required to maintain the integrity of our recommendations.
Competency Requirement
- 1+ year outbound sales or tele-sales experience, preferably remote.
- Strong verbal and written communication skills.
- Attention to detail and ability to multitask.
- Comfortable with CRM and remote collaboration tools (MS Office, Google Workspace, Salesforce, ZenDesk).
Key Professional Competencies
- Consultative Sales: Engaging with business owners to understand their objectives and demonstrating the value of being featured as a top-tier local professional.
- Account Growth: Identifying opportunities for partners to expand their reach or adopt additional services that align with their business goals.
- Problem-Solving: Identifying friction in the account lifecycle and proactively implementing resolutions to ensure partner success.
- Operational Alignment: Working closely with the Outbound Sales Team Lead to hit monthly initiatives and maintain high-touch service levels.
Skills Required
- 1+ year outbound sales or tele-sales experience, preferably remote.
- Strong verbal and written communication skills.
- Attention to detail and ability to multitask.
- Comfortable with CRM and remote collaboration tools (MS Office, Google Workspace, Salesforce, ZenDesk).
What We Do
With 1 million monthly visitors, Expertise helps people connect with local experts and helpful resources for life's most important decisions. From legal to home services to photography find the best professional in your area today.
