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The Call Quality Analyst is responsible for ensuring compliance with quality standards in customer interactions, documenting audit observations, providing training and coaching sessions, and analyzing performance trends. The ideal candidate must have 2-3 years of experience in customer service and sales, strong data research and analysis skills, excellent communication abilities, and the capability to work both independently and as part of a team.

The UX Designer will conduct user research and surveys to translate business requirements into design mockups and prototypes, ensuring an intuitive user experience. They will collaborate with the product and marketing director and the development team, manage design projects, and keep up with industry trends.