Transform how Securities Services Operations delivers for clients by leading high-impact, technology-enabled change. In this role, you will shape and deliver global programs that improve efficiency, resiliency, and the day-to-day client experience. You will partner with stakeholders across regions and products to turn business needs into practical solutions. If you enjoy solving complex operational challenges and delivering measurable results, you will thrive with us.
As a Digital Transformation Program Lead (Vice President) in Securities Services Operations, you will lead global transformation programs that improve operational performance and client outcomes. You will coordinate cross-functional teams, translate business needs into clear requirements, and drive delivery with strong governance and transparency. You will use data-driven insights to prioritize work, measure impact, and communicate progress. You will help us adopt new capabilities responsibly while strengthening our operational resilience.
Job responsibilities- Lead end-to-end delivery of transformation initiatives across Securities Services Operations
- Manage multiple concurrent projects, including workstreams, timelines, risks, dependencies, and resources
- Partner with global and regional stakeholders to align on scope, priorities, and delivery outcomes
- Facilitate workshops and interviews to assess current-state processes and identify improvement opportunities
- Gather, document, and maintain layered requirements (business, user, functional, and technical) with full traceability
- Translate requirements into solution designs, process flows, and clear acceptance criteria
- Establish and maintain program governance, controls, and audit-ready documentation
- Oversee business process modeling, control points, exception handling, and integration specifications
- Support testing readiness, user acceptance testing, defect triage, and release coordination
- Analyze operational metrics and key performance indicators to inform decisions and quantify benefits
- Drive adoption through change management support, communications, training inputs, and stakeholder engagement
- 8 years or more of experience in Finance, Operations, Project Management, or Digital Transformation roles
- Demonstrated experience delivering large-scale transformation programs in global, cross-functional environments
- Proven ability to lead project teams and coordinate stakeholders to deliver on time and with quality
- Strong requirements management skills, including traceability, version control, and governance documentation
- Hands-on proficiency using Jira and Confluence to manage delivery, documentation, and team coordination
- Experience creating business process models (Business Process Model and Notation and Unified Modeling Language)
- Experience defining application programming interface requirements and integration specifications (for example, OpenAPI)
- Demonstrated ability to develop clear, testable acceptance criteria and support user acceptance testing cycles
- Strong analytical skills, including the ability to interpret operational data and measure business impact
- Experience identifying process improvements that strengthen operational resilience and control effectiveness
- Experience supporting technology adoption and change management within operational teams
- Certification in project management or business analysis (for example, Project Management Professional, Certified Business Analysis Professional)
- Experience building or partnering on operational dashboards and executive reporting
- Experience designing exception handling workflows and end-to-end operational journeys
- Experience with workflow optimization and continuous improvement methodologies
- Familiarity with applied artificial intelligence capabilities used in operational transformation
- Experience working across multiple regions and time zones with diverse stakeholder groups
- Experience improving client experience through measurable operational change initiatives
Skills Required
- 8 years or more of experience in Finance, Operations, Project Management, or Digital Transformation roles
- Demonstrated experience delivering large-scale transformation programs in global, cross-functional environments
- Proven ability to lead project teams and coordinate stakeholders to deliver on time and with quality
- Strong requirements management skills, including traceability, version control, and governance documentation
- Hands-on proficiency using Jira and Confluence to manage delivery, documentation, and team coordination
- Experience creating business process models (Business Process Model and Notation and Unified Modeling Language)
- Experience defining application programming interface requirements and integration specifications (for example, OpenAPI)
- Demonstrated ability to develop clear, testable acceptance criteria and support user acceptance testing cycles
- Strong analytical skills, including the ability to interpret operational data and measure business impact
- Experience identifying process improvements that strengthen operational resilience and control effectiveness
- Experience supporting technology adoption and change management within operational teams
- Certification in project management or business analysis (for example, Project Management Professional, Certified Business Analysis Professional)
- Experience building or partnering on operational dashboards and executive reporting
- Experience designing exception handling workflows and end-to-end operational journeys
- Experience with workflow optimization and continuous improvement methodologies
- Familiarity with applied artificial intelligence capabilities used in operational transformation
- Experience working across multiple regions and time zones with diverse stakeholder groups
- Experience improving client experience through measurable operational change initiatives
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
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Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
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Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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