Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
Job Requirements:
Works closely with the OTC Senior Manager. Leads the billing workflow and task assignments encompassing the end-to-end Everise billing process.
Ensure that all relevant data and reports are available in time to release final billings to customers.
Reviews all billing related reports for accuracy ensuring proper supporting documents and approvals are in place.
Liaises with various internal and external customers responding promptly to requests.
Assists in the resolution of billing disputes & discrepancies.
Maintain all customer account and reconciliation updated.
Prepare account reconciliations and ad-hoc management reports as requested.
Assists with month end closing and external/internal annual audits.
Obtains a thorough understanding of the financial reporting: AR and Revenue, and its impact on the overall GL structure and systems.
Assists with the implementation of internal controls within the OTC process which should be carried out properly and timely.
Assists OTC Senior Manager with special projects and process improvements as assigned.
Qualifications:
Must have knowledge of general accounting procedures specifically those related to OTC (Order to Cash) and Revenue.
Must be able to work accurately with frequent interruptions and ability to shift priorities when needed.
Must have ability to discern deliverables with urgency – meeting deadlines.
Must be self- motivated and adaptable to change.
Must be organized and pay attention to detail.
Must use discretion, maintain customer confidentiality. High level of integrity.
Strong interpersonal and communication skills for interacting with both external and internal stakeholders.
Strong analytical and problem-solving skills.
Strong computer and business solutions software skills (exposure in NetSuite is a plus).
Flexible to work on cyclical shift depending on work requirements and deliverables.
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Skills Required
- Knowledge of general accounting procedures, particularly order-to-cash and revenue accounting.
- Ability to work accurately with frequent interruptions and shift priorities as needed.
- Ability to identify urgent deliverables and meet deadlines.
- Self-motivated and adaptable to change.
- Organized with strong attention to detail.
- Ability to maintain customer confidentiality and demonstrate high integrity.
- Strong interpersonal and communication skills for internal and external stakeholder interaction.
- Strong analytical and problem-solving skills.
- Strong computer and business solutions software skills; NetSuite exposure is a plus.
- Flexibility to work cyclical shifts based on work requirements and deliverables.
Everise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Everise and has not been reviewed or approved by Everise.
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Fair & Transparent Compensation — Pay is often described as acceptable to good in aggregate, with compensation appearing more favorable in higher-level corporate or technical roles. Typical frontline pay bands are described as aligned with broader BPO norms, which can make offers feel straightforward to benchmark.
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Flexible Benefits — A broad, big-company benefits menu is presented, including multiple insurance lines, FSAs, and optional supplemental coverages. The availability of add-on options like legal services, pet insurance, and discounts supports a pick-and-choose approach for different needs.
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Wellbeing & Lifestyle Benefits — Services like an Employee Assistance Program and lifestyle-oriented add-ons (e.g., gym discounts, legal plan, pet insurance) are part of the rewards mix. Tuition reimbursement is also positioned as a supportive benefit that can extend value beyond cash compensation.
Everise Insights
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
