Search the 12 jobs at Everise

The Lead - Scheduler is responsible for forecasting call volumes, calculating staffing needs, and creating schedules for contact center operations. This role involves working with the operations team and clients to ensure adequate staffing levels and optimal productivity based on real-time call activity.

The Training Manager is responsible for managing a team of trainers, delivering training focused on customer service and sales skills, and ensuring high success rates for trainees. This role involves curriculum design, preparing lesson plans, conducting evaluations, and implementing training activities.

The Data Analyst Lead is responsible for extracting, transforming, and loading data from various sources, conducting thorough data analysis, and creating custom reports and dashboards. They will collaborate with cross-functional teams, maintain database systems, ensure data integrity, and utilize statistical techniques to provide actionable insights.

The Assistant Manager - Finance will oversee financial data collection and analysis to aid management decisions, implement financial models for forecasting and analysis, and ensure compliance with accounting standards. Responsibilities also include monthly closings, audit management, and financial reporting.

The Specialist RTA will manage telephony and workforce systems, support scheduling, perform reporting and documentation, and ensure policy adherence. They will execute requests with accuracy and respond to operational changes in a timely manner.

The HR Specialist assists the HR team in employee relations and account management to support business objectives. Responsibilities include fielding HR inquiries, coaching managers, ensuring compliance with policies, and managing HR concerns such as payroll and benefits.

The Assistant Manager - Workforce Management leads the workforce team to ensure client goals are met by analyzing and adjusting staffing levels based on work volume. The role involves monitoring service levels, creating scheduling matrices, preparing reports, and analyzing call patterns to enhance productivity.

The IT Desktop Support Specialist provides IT support by troubleshooting hardware and software issues, administering Windows applications, and managing user accounts in Active Directory. Responsibilities include hardware installations, operating system upgrades, and network connectivity troubleshooting, ensuring prompt ticket resolution and system monitoring.

As a Bilingual WAH Customer Support Specialist, you will assist customers with software-related inquiries, manage calls, support the installation process, and ensure high customer satisfaction by providing excellent service. You will also maintain accurate records and collaborate with a technical team for complex issues.

The Human Resources Assistant Manager will support HR responsibilities, manage recruitment, and improve HR policies and practices. They will coach supervisors, enhance employee engagement programs, and foster relationships with candidates and department heads to meet client expectations and retain talent.

The Manager - Quality Assurance is responsible for leading and managing continuous improvement projects using Six Sigma methodologies, collaborating with cross-functional teams, analyzing data, developing training programs, monitoring project progress, and driving key performance indicator improvements in the contact center.

Responsible for engaging with employees, conducting focus group discussions, providing support, organizing employee engagement activities, and handling administrative functions. Must have 3-5 years of experience in Human Resources.