The Senior Director of FP&A leads financial planning, forecasting, and analysis, providing strategic insights and decision-making support for the business.

The Manager - FP&A oversees financial models and analyses for budgeting, forecasting, and strategic decision-making in Contact Center operations.

Lead financial planning processes, develop financial models, collaborate with operations, prepare reports, and conduct financial analysis for decision-making.

The Lead Business Analyst will design and maintain workflows for CRM platforms, analyze processes for improvement, and collaborate with stakeholders to enhance user experience.

Design, build, and optimize data pipelines and architectures. Collaborate with teams to ensure data quality, performance, and governance.

The role involves managing attendance tracking, onboarding/offboarding documentation, certification tracking, and communication with leadership teams, requiring multitasking and strong communication skills.

The Technical Account Manager oversees technical issues for clients, collaborates with IT and client teams, manages projects, and fosters stakeholder relationships to enhance customer satisfaction and outcomes.

The Product Manager will lead the development of a Training Simulation and Coaching Platform, focusing on AI-driven simulations, performance analytics, and user experience, managing the full product lifecycle and collaborating with cross-functional teams.

The HR Lead manages employee relations, fosters engagement, mentors new hires, coordinates events, and ensures compliance with company policies.

The Senior Manager FP&A will lead financial planning, budgeting, and forecasting, drive variance analysis, and manage financial reporting across assigned accounts.

The Senior Operations Manager oversees a team of supervisors to ensure client deliverables are met, manages operational performance, interacts with clients, and resolves escalations.

This role focuses on enhancing customer experience by managing agent engagement, driving performance through recognition, and facilitating communication with consumers. It requires multitasking and creativity to maintain agent motivation and positive survey results.

The Senior Manager of Project Management will oversee budget accuracy, support strategic decision-making, prepare financial models, and assist in presentations and ad-hoc projects.

Develops RPA solutions, integrates systems, analyzes performance, monitors data quality, documents functionality, supports users, and gathers business requirements.

The Content Specialist will create impactful messaging across various channels, collaborating with teams to align on content and brand voice, while managing deadlines and a content calendar.

The Finance Assistant Manager is responsible for financial analysis, forecasting, compliance, and supervising finance teams. Requires strong Excel and managerial skills.

The Team Leader oversees daily operations, managing and coaching associates, monitoring performance, resolving escalations, and facilitating communication with clients and management.

The Senior Manager - Training oversees training associates, develops training programs, and ensures compliance with standards. Responsibilities include administration of training, coaching, and managerial tasks.

The Vice President - Client Services will manage client relations, operational effectiveness, revenue generation, and client retention, while ensuring satisfaction and process improvements.

The HR Lead will manage employee relations, ensure compliance with employment laws, and develop HR policies to support the organization.