Jobs at Everise

Leads high-volume recruitment sourcing activities to build qualified candidate pipelines and meet hiring goals. Oversees lead processing, conversion and contact rates, reporting, and lead quality. Advises sourcing specialists and coordinators, manages attraction campaigns, supports open houses and virtual or partner engagement events, and collaborates with Talent Acquisition leadership on sourcing strategies and fulfillment challenges.

Supports recruiting operations through administrative tasks, applicant and resume screening, interview coordination, job postings, ATS reporting, background-check coordination, onboarding updates, and new-employee orientation scheduling. Also assists with job fairs and college recruiting events and must accommodate changing work schedules, additional hours, or work locations based on operational needs.

The Training Assistant (Proctor) provides administrative support to training by monitoring attendance, maintaining reports, and coordinating with various teams for smooth operations.

Perform routine quality audits and reporting for participant services, ensure documentation accuracy and regulatory compliance (HIPAA, CMS, pharmacy boards), identify root causes and trends, support coaching and continuous improvement, partner with WFM, Training, and Operations, and support non-clinical prescription processing workflows.

Oversee supervisors and customer care teams to meet client deliverables and performance KPIs. Coach and evaluate leadership, implement action plans, manage communication with clients and internal departments, support hiring and employment documentation, create incentive programs, and drive process improvements. The role requires strong organization, communication, analytical, interpersonal, and multitasking skills, along with schedule flexibility and proficiency in Microsoft Office.

Support recruiting team with administrative recruiting tasks: screen resumes, coordinate phone/in-person interviews, assist at job fairs and campus events, create job postings and run reports in Taleo, coordinate background checks and onboarding, and schedule new employee orientation.

Serve as first point of contact for real-time service escalations, monitor and document floor adherence, produce intraday/hourly reports, analyze forecast vs. actuals, communicate with clients/stakeholders, and provide performance analysis to support WFM and operations decisions.

Lead daily operations for large-scale BPO contact center teams, managing Operations Managers to meet client SLAs and KPIs. Oversee workforce planning, quality, compliance, financial performance, client escalation, employee engagement, and continuous improvement initiatives to drive productivity, service levels, and retention.

The Lead Desktop Engineer oversees IT best practices, manages ticketing systems, supports hardware and software, and ensures high customer satisfaction in a fast-paced environment.

Monitors real-time workforce and floor activities, manages service escalations, tracks adherence, prepares intraday reports, analyzes forecast-versus-actual performance, identifies scheduling gaps, and communicates operational impacts and recommendations to workforce management, client, and operations leaders.

Leads regional leadership development strategy and ensures learning processes are implemented. Plans and delivers development programs for supervisors and managers, designs scalable learning solutions, facilitates classroom and virtual training, evaluates learning impact, analyzes performance gaps, and collaborates with operations and global learning teams on instructional content and development initiatives.

Leads one or more enterprise client programs, serving as the primary client contact and overseeing delivery, KPIs, service levels, financial performance, resource planning, and satisfaction. Builds client relationships, supports account growth, resolves issues with cross-functional teams, drives process improvements, partners on technology implementations, manages governance and security-related access activities, and presents operational and business reviews. Travel may be required.

Leads end-to-end quality management across BPO and contact center programs, including monitoring frameworks, scorecards, calibration, data analysis, root cause analysis, corrective actions, compliance, and continuous improvement. Partners with operations, training, WFM, IT, and clients to improve customer experience and performance. Oversees launches, transitions, and stabilization efforts; presents results to clients; manages escalations; and leads, coaches, and develops quality teams.

Supports the recruiting team through administrative tasks, resume screening, interview coordination, job postings, recruiting events, Taleo reporting, background checks, onboarding updates, and orientation scheduling.

Provides broad HR support, including employee engagement, policy guidance, personnel records, onboarding, offboarding, performance management, recruitment coordination, training, HR inquiries, and compliance documentation. The role maintains HR systems and payroll-related data, organizes events and meetings, analyzes employee feedback, supports internal promotions, and coordinates with payroll, benefits, and other departments. The position is onsite in Villa Nueva and requires flexibility, strong organization, communication, analytical, and interpersonal skills.

Support recruiting team with administrative duties: screen resumes, coordinate interviews, assist at job fairs/college events, post jobs and run reports in Taleo, coordinate background checks and onboarding logistics, and schedule new-hire orientation.

Lead planning, coordination, and on-site execution for client and executive engagements across Philippines sites. Build standardized playbooks, tools, and processes to ensure consistent readiness, cross-functional alignment, logistics management, reporting, and continuous improvement for the Client Services function globally.