The IT Desktop Support Specialist provides technical support for desktop applications, networking, and connectivity, handling user tickets and assisting with remote troubleshooting and software installations.

The Vice President of Pricing is responsible for developing pricing strategies, leading pricing processes, and managing profitability through collaboration and analytics.

The Operations Director oversees daily operations, monitors performance, supports managers, engages with team members, and ensures client deliverables are met while maintaining high performance.

The Vice President of Operations oversees Operations Managers to achieve client deliverables, ensuring teams exceed performance standards while fostering a productive work environment and communicating effectively with clients.

The Specialist - Reports Analyst analyzes data, produces performance reports, improves processes, and documents workflows to support operations.

Responsible for managing capacity planning and forecasting, collaborating with WFM managers, and implementing planning solutions to maximize efficiency within the call center environment.

The Senior Manager - FP&A is responsible for pricing strategy, profitability analysis, and cross-functional collaboration to drive growth and margin improvement.

Develops RPA solutions, integrates systems, analyzes performance, monitors data quality, documents functionality, supports users, and gathers business requirements.

Lead the design and development of proposals, pitch decks, and client materials, ensuring a compelling visual narrative that supports business growth.

The Client Services Director leads client strategies and delivery, ensuring client satisfaction and growth through operational management and relationship building.

Design, build, and optimize data pipelines and architectures. Collaborate with teams to ensure data quality, performance, and governance.

The Senior Manager - Process Improvement will lead initiatives for optimizing processes, enhancing customer experiences, and driving operational excellence through data-driven insights and collaboration with cross-functional teams.

The Content Specialist will create impactful messaging across various channels, collaborating with teams to align on content and brand voice, while managing deadlines and a content calendar.

The Project Manager oversees project direction, coordination, and execution, ensuring alignment with company goals and managing stakeholder communication throughout the project lifecycle. Responsible for resource management, risk assessment, and maintaining project timelines and budgets.

The Senior Database Administrator manages all database servers, ensuring optimization, backup, recovery, and integration of data within SQL data warehousing. This role also involves communication with project teams and vendors.

The Vice President of Sales will drive strategy and revenue for BPO contracts, focusing on healthcare, insurance, and enterprise markets, while managing client relationships and business development.

The Specialist QA monitors associates' calls for quality assurance, providing feedback and coaching. They ensure adherence to quality standards and assist with training new hires.

The Senior Manager oversees pre-sales solutions and proposal development, leading teams to create innovative CXM solutions and ensure quality submissions, while enhancing collaboration and processes across departments.

The Workforce Management Manager oversees a team, ensuring staffing strategies are effective and service levels are met through analysis and reporting.

The Senior Director of Human Resources will direct all HR functions, develop talent management strategies, and manage HR policies, ensuring the organization attracts and retains top talent.