Jobs at Everise

Leads the end-to-end order-to-cash billing workflow, ensuring accurate reports, supporting documentation, approvals, reconciliations, and timely customer billing. Handles billing disputes, account maintenance, management reporting, month-end close, audits, internal controls, and process improvements while coordinating with internal and external stakeholders.

Leads daily operations for a customer experience center, managing Operations Managers and cross-functional teams to meet client deliverables and KPIs. Provides coaching, performance oversight, accountability, workforce engagement, and client-facing leadership. Coordinates HR, recruiting, training, quality, technology, facilities, and security functions; develops corrective action plans; oversees communication; and participates in hiring decisions.

Support the CEO’s Office by managing schedules, meetings, travel, communications, executive priorities, confidential matters, follow-ups, and administrative or personal requests. The role coordinates across senior stakeholders, anticipates needs, maintains organization amid changing priorities, and ensures commitments and deadlines remain on track.

Supports real-time workforce management across multiple contact-center lines of business. Responsibilities include managing user access and skills in telephony and WFM systems, processing schedule and attendance updates, handling callout requests, producing intraday performance and staffing reports, documenting requests, and communicating operational changes. The role requires accuracy, strong organization, analytical ability, and flexibility across operating hours.

Analyzes operational, workforce, and financial data to identify trends, risks, and opportunities for senior leadership. Builds and optimizes dashboards and reports, creates executive PowerPoint presentations, partners cross-functionally with HR, Finance, and Operations, and uses AI tools to improve workflows and support global scaling initiatives.

Process multi-state biweekly and off-cycle payroll, including adjustments, manual checks, direct deposit reversals, tax reconciliations, and payroll reporting. Maintain confidential payroll records, support HR associates, validate payroll accuracy, and ensure compliance with domestic and international payroll tax requirements. The role requires Workday experience, proficiency in Microsoft Office, independent judgment, teamwork, and occasional overtime, holiday, and weekend availability.

Own and optimize Salesforce, HubSpot, ZoomInfo, and LinkedIn Sales Navigator. Configure CRM processes, workflows, automation, integrations, data governance, reports, and executive dashboards. Support sales teams by troubleshooting systems, delivering training, improving adoption, and translating business requirements into scalable technology solutions that increase productivity, data quality, pipeline visibility, and forecasting accuracy.

Administer and optimize Salesforce, HubSpot, ZoomInfo, and LinkedIn Sales Navigator. Configure CRM objects, workflows, automation, integrations, permissions, and data governance. Build sales dashboards and reports, troubleshoot platform issues, train users, and translate sales and revenue operations requirements into scalable technology solutions that improve productivity, pipeline visibility, data quality, and forecasting.

Conduct full-cycle, high-volume recruiting, including sourcing, screening, interviewing, offer extension, applicant communication, interview scheduling, background checks, and onboarding. Partner with hiring managers, manage candidate activity in Workday, use job boards and social media, participate in career fairs and community events, and support employer branding. Maintain compliance with employment regulations and oversee internal and external hiring communications.

Owns the full new-logo enterprise sales cycle for BPO, customer experience, and technology-enabled transformation services. The role requires independently creating pipeline, engaging C-suite executives, developing business cases, coordinating internal pursuit teams, negotiating commercial models, and closing complex deals. The successful candidate will leverage executive relationships, industry networks, AI and transformation expertise, and strong commercial judgment to achieve revenue targets. This is a highly visible, self-directed individual contributor role requiring extensive travel.

Provides administrative and operational support for training classes by tracking attendance, maintaining schedules and reports, monitoring camera compliance, assisting trainers and learners, troubleshooting basic Workday and system issues, managing IT tickets, supporting payroll records, and coordinating with Training, IT, HR, Payroll, and Operations teams.

The Manager - Network oversees network operations and architecture, ensuring IT asset availability, optimizing existing infrastructure, and managing a team. Key responsibilities include designing secure networks, monitoring performance, conducting audits, and mentoring junior staff.

Directs daily call center operations, ensuring client deliverables, KPI performance, team engagement, and company standards. Leads senior managers, managers, and cross-functional teams across HR, recruitment, training, and quality. Oversees performance improvement plans, communications, client relationships, hiring participation, and P&L leadership. The role requires extensive call center experience, senior leadership capability, strong interpersonal skills, and willingness to work U.S. shifts entirely from the office.

Supports and implements Planful FP&A and consolidation modules, including workflow modeling, automation, technical design, testing, documentation, maintenance, reporting, user access, training, and business-as-usual support. Collaborates with stakeholders to improve financial planning processes, troubleshoot issues, and maintain a positive user support experience. The role also applies analytical, problem-solving, and basic project management skills while working with ERP and automation tools.

Leads Everise’s Philippines BPO/CX business, overseeing large-scale operations, profitability, client satisfaction, growth, SLAs, risk management, and continuous improvement. Provides strategic alignment across Talent Acquisition, Training, Workforce Management, and Quality Assurance. The role manages Operations Heads, strengthens client relationships, drives Lean/Six Sigma initiatives, and identifies AI and automation opportunities.

Provides desktop and IT support for corporate technology teams and customers, including Windows application administration, Exchange and Active Directory management, user permissions, file and print shares, desktop patching and imaging, networking support, Cisco routing and switching, and 24/7 on-call production support.

Provides broad HR support, including employee engagement, policy guidance, personnel records, onboarding, offboarding, performance management, recruitment coordination, training, HR inquiries, and compliance documentation. The role maintains HR systems and payroll-related data, organizes events and meetings, analyzes employee feedback, supports internal promotions, and coordinates with payroll, benefits, and other departments. The position is onsite in Villa Nueva and requires flexibility, strong organization, communication, analytical, and interpersonal skills.