The Technical Account Manager oversees technical issues for clients, collaborates with IT and client teams, manages projects, and fosters stakeholder relationships to enhance customer satisfaction and outcomes.

The Product Manager will lead the development of a Training Simulation and Coaching Platform, focusing on AI-driven simulations, performance analytics, and user experience, managing the full product lifecycle and collaborating with cross-functional teams.

The HR Lead manages employee relations, fosters engagement, mentors new hires, coordinates events, and ensures compliance with company policies.

The Senior Manager FP&A will lead financial planning, budgeting, and forecasting, drive variance analysis, and manage financial reporting across assigned accounts.

The Senior Operations Manager oversees a team of supervisors to ensure client deliverables are met, manages operational performance, interacts with clients, and resolves escalations.

This role focuses on enhancing customer experience by managing agent engagement, driving performance through recognition, and facilitating communication with consumers. It requires multitasking and creativity to maintain agent motivation and positive survey results.

The Senior Manager of Project Management will oversee budget accuracy, support strategic decision-making, prepare financial models, and assist in presentations and ad-hoc projects.

Develops RPA solutions, integrates systems, analyzes performance, monitors data quality, documents functionality, supports users, and gathers business requirements.

The Content Specialist will create impactful messaging across various channels, collaborating with teams to align on content and brand voice, while managing deadlines and a content calendar.

The Specialist Quality Assurance ensures calls meet quality guidelines by monitoring transactions, providing feedback, and conducting training sessions for associates.

The Finance Assistant Manager is responsible for financial analysis, forecasting, compliance, and supervising finance teams. Requires strong Excel and managerial skills.

The Team Leader oversees daily operations, managing and coaching associates, monitoring performance, resolving escalations, and facilitating communication with clients and management.

The Senior Manager - Training oversees training associates, develops training programs, and ensures compliance with standards. Responsibilities include administration of training, coaching, and managerial tasks.

The Vice President - Client Services will manage client relations, operational effectiveness, revenue generation, and client retention, while ensuring satisfaction and process improvements.

The HR Lead will manage employee relations, ensure compliance with employment laws, and develop HR policies to support the organization.

The Process Improvement Director leads Six Sigma initiatives, enhancing client operations by optimizing processes, mentoring teams, and achieving measurable KPIs.

The Client Services Director manages client accounts, ensuring program delivery, client satisfaction, resource management, and program profitability.

The GSD Specialist provides support for enterprise clients, resolving issues related to Apple hardware and software, documenting processes, and managing devices.

The Senior Manager - Workforce Management oversees workforce team management, forecasts staffing needs, analyzes call patterns, and optimizes productivity.

The Manager of Quality Assurance supervises a team of QA Representatives, ensuring they meet quality standards through training, coaching, and performance assessments.