The HR Lead will engage with employees to foster a positive culture, manage HR processes, facilitate training, and assist with performance management.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

The Receptionist acts as the main contact point for visitors and employees, managing calls and administrative tasks while maintaining an organized reception area.

The Senior Director of Operations oversees Operations Managers, ensures client deliverables are met, and fosters a productive work environment.

Manage and coordinate client site visits, transportation, catering, branding, and vendor relations; support contact center presentation coaching, content management for sales enablement, onboarding and training, event logistics, and administrative support for Growth teams while tracking feedback and improving processes.

Manage facility operations across Philippine sites including housekeeping, food safety, vendor and inventory management, asset tracking, budget/AOP monitoring, permits/compliance, and staffing. Lead onsite administrative teams, coordinate with cross-functional groups, ensure vendor contract and invoice management, and maintain facility standards to support agents, clients, and contractors.

The Vice President of Operations oversees Operations Managers to achieve client deliverables, ensuring teams exceed performance standards while fostering a productive work environment and communicating effectively with clients.

The Client Services Director leads client strategies and delivery, ensuring client satisfaction and growth through operational management and relationship building.

Lead budgeting, forecasting, and long-term planning for operations. Analyze financial data, collaborate with operations to optimize costs, and prepare financial reports for leadership.

Support the CEO's Office in strategic initiatives, internal communications, reporting, data analysis, and operational tasks. Collaborate on corporate projects and manage KPIs, while assisting with expense clearing and administrative duties.

The SEO Technical Writer will create and optimize SEO content, conduct audits, maintain brand consistency, and collaborate cross-functionally to support marketing and sales efforts.

The Operations Director oversees daily operations, ensuring teams meet client deliverables and performance metrics while fostering a positive work environment.

The Vice President of Sales will drive strategy and revenue for BPO contracts, focusing on healthcare, insurance, and enterprise markets, while managing client relationships and business development.

Manage network operations including planning, scheduling, and leading teams. Oversee technical performance and ensure strategic objectives align with business needs.

The Senior Manager oversees pre-sales solutions and proposal development, leading teams to create innovative CXM solutions and ensure quality submissions, while enhancing collaboration and processes across departments.

The Manager in the CEO's Office will support the CEO in strategic financial initiatives, investor relations, and due diligence efforts while managing cross-functional projects and stakeholder communication.

Lead the administration and optimization of the Salesforce platform, manage user support, gather requirements, and ensure system efficiency for sales and marketing teams.

The Instructional Designer Specialist creates customized training documentation, conducts research, collaborates with teams, and communicates effectively to enhance training programs.

The Instructional Designer Specialist creates customized training documentation, collaborates with team members, conducts research, and communicates effectively with clients and management.

The Talent Acquisition Director will design and execute recruitment strategies, manage teams, improve processes, and collaborate with stakeholders to attract top talent.