Jobs at Everise

Handle high-volume inbound calls about healthcare benefits, gather and document customer information, resolve issues or escalate, navigate multiple systems, meet performance and attendance standards, and work a flexible schedule from a dedicated wired home workspace meeting specified internet and equipment requirements.

The Lead Recruiter manages the full recruitment cycle, collaborates with hiring managers, uses Workday and social media for sourcing candidates, and oversees candidate communication and hiring processes.

Lead daily operations for large-scale BPO contact center teams, managing Operations Managers to meet client SLAs and KPIs. Oversee workforce planning, quality, compliance, financial performance, client escalation, employee engagement, and continuous improvement initiatives to drive productivity, service levels, and retention.

Lead capacity planning and forecasting for assigned clients; manage team objectives; act as WFM point of contact; coordinate with WFM managers and stakeholders; implement and audit forecasting and scheduling solutions; provide leadership to scheduling analysts and deliver accurate call center metrics and reports.

The Manager - Network oversees network operations and architecture, ensuring IT asset availability, optimizing existing infrastructure, and managing a team. Key responsibilities include designing secure networks, monitoring performance, conducting audits, and mentoring junior staff.

The Lead Desktop Engineer oversees IT best practices, manages ticketing systems, supports hardware and software, and ensures high customer satisfaction in a fast-paced environment.

The Training Assistant (Proctor) provides administrative support to training by monitoring attendance, maintaining reports, and coordinating with various teams for smooth operations.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Lead end-to-end sourcing strategy for high-volume hiring in a global contact center/BPO environment. Own channel mix, vendor partnerships, sourcing audits, and cost-per-hire performance. Build analytics-driven dashboards, monitor funnel health, optimize spend, and coach the sourcing team to meet daily and seasonal targets while presenting insights and recommendations to leadership.

Source and screen candidates, conduct pre-screening interviews and assessments, coordinate interviews and background checks, create job postings, maintain ATS reports and recruiting trackers, support job fairs and onboarding logistics, and perform other recruitment administrative tasks.

The IT Specialist provides technical support for work-at-home and on-site agents, manages Windows applications, and supports Microsoft networking environments.

Lead onsite coordination and logistics for client visits and executive engagements. Build standardized playbooks, run sheets, and tools to ensure site readiness, reduce escalations, and improve cross-functional alignment. Drive process improvements, track engagement readiness, and provide regional guidance to strengthen client services delivery.

Support recruiting team with administrative tasks: screening resumes, coordinating interviews, assisting at job fairs, creating postings and reports in Taleo, coordinating background checks, tracking onboarding progress, and scheduling new-hire orientations.

Lead budgeting, forecasting, and long-term planning for operations. Analyze financial data, collaborate with operations to optimize costs, and prepare financial reports for leadership.

Perform routine quality audits and reporting for participant services, ensure documentation accuracy and regulatory compliance (HIPAA, CMS, pharmacy boards), identify root causes and trends, support coaching and continuous improvement, partner with WFM, Training, and Operations, and support non-clinical prescription processing workflows.

Lead scheduling for contact center operations: forecast call volume, calculate staffing needs, create schedules and contingency plans, monitor real-time performance, and provide reports to operations and clients.

Lead enterprise BPO new-logo sales across verticals: source and close deals, run full sales cycle, lead cross-functional pursuit teams, translate AI value to C-suite, build business cases and forecasts, represent the company externally, and feed market intelligence back into the business.

Support recruiting team with administrative recruiting tasks: screen resumes, coordinate phone/in-person interviews, assist at job fairs and campus events, create job postings and run reports in Taleo, coordinate background checks and onboarding, and schedule new employee orientation.

Lead planning, coordination, and on-site execution for client and executive engagements across Philippines sites. Build standardized playbooks, tools, and processes to ensure consistent readiness, cross-functional alignment, logistics management, reporting, and continuous improvement for the Client Services function globally.