The Vice President - Information Technology leads technology strategy, manages teams, ensures high system availability, and drives client engagements within the organization.

The Training Manager oversees training delivery, curriculum design, and team supervision, ensuring high trainee success rates and engagement.

The Team Leader - Operations supervises associates, monitors performance, resolves escalations, and ensures adherence to standards, providing training as necessary.

The Vice President - AI Solutioning will lead the design and commercialization of AI-driven solutions in contact centers, engaging with clients, developing pricing strategies, and driving transformation.

The Desktop Support Lead is responsible for managing a team to provide IT support, ensuring adherence to best practices and customer satisfaction. Key tasks include troubleshooting, managing tickets, and overseeing IT security and audit processes.

As a Web Developer, you will create and optimize web pages, conduct code reviews, and collaborate with UI/UX designers to enhance user experience across platforms.

The Training Director manages training delivery for 5,000 new hires, oversees the training team, and ensures training programs meet quality standards while achieving operational KPIs.

The Senior Manager oversees pre-sales solutions and proposal development, leading teams to create innovative CXM solutions and ensure quality submissions, while enhancing collaboration and processes across departments.

The Lead Business Analyst will design and maintain workflows for CRM platforms, analyze processes for improvement, and collaborate with stakeholders to enhance user experience.

The Vice President of Operations oversees Operations Managers to achieve client deliverables, ensuring teams exceed performance standards while fostering a productive work environment and communicating effectively with clients.

Design and maintain guided workflows for CRM systems, translate business requirements into scripted workflows, and leverage analytics to improve user experience.

Lead the design and development of proposals, pitch decks, and client materials, ensuring a compelling visual narrative that supports business growth.

Lead Desktop Engineer responsible for managing hardware, software, and networking principles to enhance customer experience. Requires strong communication, team motivation, and customer service skills, alongside technical proficiency in Windows OS and ITIL processes.

The Quality Assurance Representative monitors associate calls, provides feedback, tracks performance, conducts training, and ensures quality standards are met.

The Human Resources Manager oversees the HR team, ensures recruitment goals are met, supports operational objectives, and engages with employees while managing risks related to employment decisions.

The Sales Enablement Manager coordinates client site visits, manages logistics and branding, supports team training, and ensures effective communication across sales teams.

Responsible for developing strategic risk-based internal audit plans, ensuring effective risk management, documentation, and operational efficiencies.

The Payroll and Timekeeping Manager oversees payroll processing, ensures compliance, manages timekeeping systems, prepares reports, and leads a team, while providing employee support.

The Training Manager oversees a team of trainers, ensuring effective delivery of training in customer service, sales skills, and client knowledge while maintaining high graduate success rates.

Design, build, and optimize data pipelines and architectures. Collaborate with teams to ensure data quality, performance, and governance.