Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
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What we offer:
Competitive salary
Paid vacation/holidays/sick time
On the job/cross training opportunities
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
Role Summary • The OTC (Order-to-Cash) Leader will be responsible for leading end-to-end revenue cycle operations for UK and US entities, ensuring accurate, compliant, and efficient execution across customer onboarding, billing, collections, and cash application. The role will drive working capital improvement, process standardization, and governance, while partnering with global stakeholders across Finance, Sales, and Operations.
What you till do
1. End-to-End OTC Operations Leadership • Lead the full OTC lifecycle including: o Customer master data governance o Order management and invoicing o Credit management o Collections and dispute resolution o Cash application and reconciliation • Ensure adherence to standardized global processes across UK & US customer portfolios
2. Working Capital & AR Management • Drive DSO reduction, overdue collections, and cash flow optimization • Conduct regular reviews of: o Aged receivables o Bad debt provisions o Collection effectiveness metrics • Implement structured escalation mechanisms for delinquent accounts
3. Controls, Compliance & SOX Governance • Ensure strong internal controls across OTC processes: o Segregation of duties (SoD) o Approval workflows for pricing, credit notes, and master data changes o Audit trails and documentation • Own audit readiness for internal/external audits and remediation of control gaps
4. Stakeholder Management (UK & US) • Act as primary finance partner to: o UK & US business leaders o Sales, Operations, and Customer Success teams • Align on billing accuracy, dispute resolution, and customer experience improvements • Provide regular reporting and insights to global finance leadership 5. Process Transformation & Optimization • Drive continuous improvement initiatives including: o Automation (billing, cash application, collections tools) o ERP optimization (Sage Intact) o Standardization of global OTC processes • Lead transitions / migrations
6. Team Leadership & Capability Building • Build and lead a high-performing India-based OTC team • Define clear roles, KPIs, and performance metrics • Drive capability development across collections, billing, and analytics • Foster a culture of accountability, quality, and customer orientation
7. Revenue Assurance & Reporting • Ensure accurate revenue recognition in line with accounting standards • Partner with FP&A and controllership on: o Month-end close o Revenue reporting o Variance analysis • Maintain robust reconciliation between sub-ledger (AR) and GL
Key Performance Indicators (KPIs)
• DSO (Days Sales Outstanding)
• % Overdue AR / Aging profile
• Cash collection vs target
• Billing accuracy / First-pass yield
• Dispute resolution cycle time
• Audit findings / control effectiveness
Skills & Qualifications
Education & Experience
• CA (Mandatory)
• 8–12+ years of experience in OTC / AR / Finance Operations
• Proven experience managing global OTC operations (US / UK markets preferred)
• Experience in Shared Services / Global Capability Centers (GCC)
Functional Competencies
• Strong knowledge of:
o Order-to-Cash cycle
o Revenue recognition
o SOX / internal controls
• Strong data analytics and reporting capability
Leadership & Behavioral Skills
• Strong stakeholder management (global teams)
• Ability to drive transformation and change
• Strong communication and executive presence
Preferred Experience
• Experience in transitioning OTC operations to India
• Exposure to digital / SaaS / recurring revenue models
Reporting Line
• Reports to: Finance Director
• Direct Reports: AR, Billing, Collections, Cash Application teams
Location
• Commerzone Office (Yerwada, Pune )India, supporting UK & US time zones
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
Skills Required
- CA / CPA or equivalent
- 10-12+ years of experience in OTC / AR / Finance Operations
- Proven experience managing global OTC operations
- Experience in US / UK markets
- Experience in Shared Services / Global Capability Centers (GCC)
- Strong knowledge of Order-to-Cash cycle
- Strong knowledge of revenue recognition
- Strong knowledge of SOX / internal controls
- Strong data analytics and reporting capability
- Experience leading ERP optimization and transitions (Sage Intact)
- Team leadership and capability building for India-based OTC teams
- Stakeholder management and ability to drive transformation
- Experience transitioning OTC operations to India
- Exposure to digital / SaaS / recurring revenue models
Johnson Controls Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson Controls and has not been reviewed or approved by Johnson Controls.
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Retirement Support — Retirement support is positioned as a meaningful part of the package through employer 401(k) matching, repeatedly framed as a strong pillar of the overall rewards mix. The matching contribution is described with specific match levels in multiple places, reinforcing perceived value for long-term saving.
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Leave & Time Off Breadth — Time off is presented as comparatively robust, with multiple paid holiday categories, vacation time, and sick time described as generous or “amazing” in places. Paid time off breadth appears to be a consistent contributor to total rewards attractiveness beyond base pay.
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Flexible Benefits — Benefits are described as broad and customizable, spanning standard medical/dental/vision plus optional add-ons like pet insurance, identity protection, and legal support. Tuition reimbursement is repeatedly highlighted as a high-value option supporting professional development.
Johnson Controls Insights
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission. Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
