Supervisor, Sales Operations

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About The Role:
The Supervisor/AM role resides within the Global Sales Operations organization within Sales Strategy & Planning and will report directly into Sales Operations Manager, This role will work closely with the Sales, Sales Operation Business Partners, Territory Operation and the Data Quality Team across all theatres.
You'll be responsible for transforming our Sales Operations and Data Quality Team, innovative solutions, automation, and AI implementation, while ensuring operational excellence during our Annual Operating Plan (AOP) execution.
Shift : 5 PM - 2 AM IST
Location: Pune (Hybrid)
What You'll Do:

• Supervise and mentor a team of Sales Operations Analysts to help them professionally grow within the Sales organization, fostering a collaborative and high performing culture while championing a continuous improvement mindset.

• Integrate and leverage AI tools to enhance Operations processes and predictive capabilities.

• Understand end to end business processes, flow of data within and between processes, and recommend process improvements for better functioning of the Operations team.

• Performance Monitoring: Track and report on key performance indicators (KPIs) for case management for sales operations and data quality related activities, identifying bottlenecks and proposing improvements.

• Lead major and ad-hoc process and/or system improvements.

• Cross-Functional Collaboration: Work with marketing, finance, data quality and global sales teams to align sales strategies, support marketing campaigns, and resolve customer inquiries promptly.

• Exceptional knowledge on Salesforce across all core objects, including Accounts, Opportunities, Contacts and Territory.

• Work closely with our Global Sales Operations Shared Services support teams to provide best in class support for Sales and Sales Operations Business Partners,

What You'll Need:

• Bachelor’s/Post Graduate Degree required (Business/Operations/Project/Marketing)

• SFDC Admin (ADM201) Certification (Optional)

• 8+ years of overall relevant industry experience.

• Data Analytics Experience, Working with Sales and Marketing Functions.

• Fluent Salesforce.com user, strong understanding of custom objects (and customising Sales Cloud), standard objects (user object, hierarchies)

• Experience with data loading tool like Salesforce Inspector and DataLoader.

• Experience managing or leading projects from the inception until the conclusion of the project.

• Exceptional analytical, conceptual, and problem-solving abilities

• Ability to question the status quo and think outside the box.

• Leadership Requirements

• 2-3 years demonstrated experience in team leadership and operational management

• Track record of successfully managing small teams (2+ direct reports)

• Background in business operations, sales operations, or process management

• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

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Benefits of Working at CrowdStrike:

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs

• Competitive vacation and holidays for recharge

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

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