•Act as the safeguard for deal validation recognizing revenue
•Operate data validation of quote & contract records for new and existing customers
•Review, validate, and monitor the quality of both new and reoccurring (renewal)subscription orders. Update and remediate the quote/order to improve the quality of theorder form and invoice to customer. Provide ongoing support for daily opportunity toorder matters including support for new business, renewal processing, change requestsand responding to end-user inquiries.
•Work with sales on customer order data capture and order quality to ensure Clarivatehas all required data to invoice accurately.
•Collaborate with key global functions including sales, sales operations, customersupport, fulfillment, order management and billing to reduce re-work and optimize hand-offs. Develop effective working relationships with sales and collaborate with partnergroups providing service to the business. Work closely with sales to enable customersuccess.
•Ensure all business activities follow the sales order policy and other key controls
•Reduce the number of overdue renewals in collaboration with sales and supportorganization
•Manage workflow via cases, outbound and inbound tracking and to support root causeanalysis. Manage assigned cases and drive performance based upon metrics.
•Troubleshoot with users quote creation & contract management queries
•Be part of a high-performance culture working towards SMART objectives to measurehis/her individual performance
•Manage and take personal responsibility for one’s professional development plan
•Act as a strong contributor to an operating culture that makes possible collaboration,open communications, and a focus on talent development.
Work with management to ensure clear role definitions, processes, ownership andexpectations from Him / Her.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- Data validation of quote and contract records
- Review and validate new and renewal subscription orders
- Remediate orders and update quotes to ensure accurate invoicing
- Support new business, renewal processing, and change requests
- Manage workflow and case tracking with root cause analysis
- Collaborate with sales, sales operations, customer support, fulfillment, order management and billing
- Ensure compliance with sales order policy and key controls
- Troubleshoot quote creation and contract management queries
- Drive performance using metrics and SMART objectives
- Provide ongoing support for end-user inquiries related to orders
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
