Order Processing Specialist

American Woodmark is now part of MasterBrand, the largest residential cabinet manufacturer in North America. Together, we offer a comprehensive portfolio of trusted cabinetry brands and products to homeowners, builders, dealers, and retailers.
At MasterBrand, our purpose is Building Great Experiences Together. For more than 70 years, our products have helped shape the spaces where people live, gather, and make lasting memories.

The MasterBrand Way guides how we work. It challenges each of us to make the team better, be bold, and champion improvement in everything we do. Our success is driven by talented people who make our products and serve our customers every day. We are committed to providing a safe workplace where associates can learn, contribute, and make an impact.

Come see why joining American Woodmark and MasterBrand is an opportunity to grow your career and help build something great together.

Position Purpose
Provide builder service support and account management for the builder center. Schedule installations, service, and warranty work. Provide detailed communication related to product, delivery, and scheduling to all customers and clients.
Essential Functions

• Effectively perform data entry and verification of customer orders using current SOP’s.
• Develop and maintain a proficient working knowledge of Maestro, Order Billing System (OBS), Quality Management Systems (QMS), Timberlake Order Manager (TOM) and other AWC proprietary systems.
• Develop an extensive knowledge of product base.
• Manage communication to and from customers, subcontract installers, clients, and vendors related to product delivery, availability, specifications, lead times, schedules, warranty, and purchase orders.
• Schedule and assign installations for cabinets and/or countertops. Verify ship and installation dates per builders’ release and schedule.
• Resolve customer-related issues.
• Analyze, verify, and purchase countertops or custom items.
• Assist in achievement of proper mark up and margins on installation services and countertops.
• Obtain purchase orders and EPO’s per policy, as needed.
• Issue credits for pricing and keying errors or price additional work per policy, as needed.
• Support efforts by all members of the team to continuously improve departmental, location and company performance.
• Demonstrate the cognitive, language, reasoning, and mathematical abilities consistent with the expectations of this role.
• Perform other duties as assigned.
• Comply with all core values, policies, and standards.
• Recruitment process may consist of any combination of phone, video and in person interviews.
• Offers may be contingent upon successful completion of Background Check, Drug Screen, Physical Examination and/or potential Motor Vehicle Check.

Ideal Candidate Profile

Work Experience

Knowledge, Skills and Abilities

• Advanced keyboarding skills required; knowledge of window-based applications preferred
• Ability to build effective business relationships and work effectively with all levels of employees, customers and the public
• Excellent reasoning ability and decision-making skills
• Excellent communication and organizational skills
• The ability to actively participate as a team player

Education

• High School Diploma or GED - Preferred

Licenses and Certifications

Benefits Package Includes

• Competitive Compensation
• Health Care Benefits
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• 401(k) Retirement Savings Plan & Profit Sharing
• Tuition Assistance
• Pet Insurance
• Additional Voluntary benefits Available
• Relocation Assistance (for select roles)

Physical Demands/Working Conditions
Physical Demands

• Stationary Position - Occasionally
• Move/Traverse - Occasionally
• Stationary Position/Seated - Frequently
• Transport/Lifting - Rarely (Up to 20 lbs)
• Transport/Carrying - Rarely (Up to 20 lbs)
• Exerting Force/Pushing - Rarely (Up to 20 lbs)
• Exerting Force/Pulling - Rarely (Up to 20 lbs)
• Exerting Force/Pinching - Rarely (Up to 10 lbs)
• Ascend/Descend - Rarely
• Balancing - Rarely
• Position Self/Stooping - Rarely
• Position Self/Kneeling - Rarely
• Position Self/Crouching - Rarely
• Position Self/Crawling - Rarely
• Position Self/Climbing - Rarely
• Reaching - Rarely
• Handling - Occasionally
• Grasping - Occasionally
• Gripping - Occasionally
• Feeling - Occasionally
• Communicate/Talking - Constantly
• Communicate/Hearing - Constantly
• Reading - Constantly
• Vision - Constantly
• Repetitive Motions - Frequently
• Coordination - Frequently

Working Conditions

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

AN EQUAL OPPORTUNITY EMPLOYER

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].