Order Processing Specialist

Reposted Yesterday
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Strongsville, OH, USA
In-Office
Entry level
Insurance
Protective has helped people achieve protection and security in their lives for over 117 years.
The Role
Dispatch inbound orders to production, create and manage purchase and sales orders, maintain inventory levels and cycle counts, support shipping and invoicing, coordinate with vendors, accounting, and internal teams, and perform physical receiving, stocking, and internal deliveries.
Summary Generated by Built In
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

The Order Processing Specialist is responsible for dispatching all inbound orders to production and provide backup support to the Shipping specialist.  Creates purchase orders, sales orders, and the management of maintaining accurate inventory levels of purchased and received items.  Ensures inventory is properly invoiced daily and reconciled efficiently when needed.  Utilize all available inventory tracking software and devices efficiently.  Relies on experience and judgement to plan and accomplish goals to perform a variety of departmental tasks.  Works under general supervision and reports to Logistics Manager.
 

Location & Schedule

This role is based onsite at Protective's Strongsville, Ohio office. 

Work schedule = Monday - Friday, 830am-530pm EST

Training schedule = Monday - Friday. 900am- 600pm EST (First 3 weeks of employment)

What We're Looking For

  • Proficiency in Microsoft Office and strong overall computer skills.
  • Experience with or knowledge of shipping and inventory control processes preferred.
  • Strong organizational skills, attention to detail, and the ability to manage multiple priorities effectively.

Essential Functions:

    • Dispatches all inbound orders to Production Specialists via the Live Sheet.
    • Ensures all orders are dispatched on to the Live Sheet to meet or exceed deadlines.
    • Places orders for inventoried products upon request for inbound and outbound orders.
    • Works with Shipping Specialist to accurately account for and track outbound shipments.
    • Assists with the fulfillment of daily incoming supply orders.
    • Closes corresponding supply order notes in Vander daily, as needed.
    • Communicates with associates and vendors via email, Teams, and in-person.
    • Schedules and revises shipment plans to ensure efficient distribution of products to satisfy customers on an as needed basis when Shipping Specialist is unavailable/out of the office.
    • Pulls inventory as needed for the fulfillment of supply orders.
    • Unloads and stocks delivered items into the shipping department.
    • Creates purchase orders.
    • Maintains proper levels of all inventoried items to meet the volume of requests.  
    • Receives all inventoried items via Intacct.
    • Creates Sales Orders for any internal and or/external requests.
    • Emails product invoices.
    • Clears accrual Sales Orders.
    • Manages import/export for invoicing.
    • PPM Kick Off mail/merge letters.
    • Communicates with Shipping on the status of requested inventory to be shipped at all times.
    • Orders all Internal Office Supplies.
    • Ensures that all inventory and supplies leave the building with the proper invoicing or payment in advance.
    • Works closely with accounting to maintain accurate Purchase Orders and Invoicing.
    • Carries out inventory control policies and procedures, such as performing accurate daily, weekly, and monthly cycle counts.
    • Performs inventory count reconciliations.
    • Fulfill and deliver internal office supply orders.
    • Maintains a clean and safe work environment.
    • Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner.
    • Other Job Duties as assigned.

Education and Qualification Requirements:

    • Strong computer skills including proficiency with Microsoft Office.
    • Knowledge of Shipping and Inventory Control practices and strong Time Management Skills. 
    • Ability to multi-task, work as a member of a team, handle unforeseen pressure and keep a positive attitude.
    • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
    • Flexibility to work outside of scheduled shift hours with minimal notice, including weekends.
    • High School diploma or equivalent.

Preferred Requirements:

    • Excellent communication skills, both verbal and written.
    • Ability to communicate and work with multiple personalities.
    • Excellent customer service skills.
    • Well-developed organizational skills and the ability to successfully manage multiple issues and demands.
    • Ability to remain strictly confidential regarding information known that is not public information.
    • Always maintains a positive attitude.

Work Environment and Physical Requirements:

  • Shipping and receiving environment. Extended periods of time spent outdoors in various climate conditions.
  • Vision acuity is required to include close vision, color vision, distant vision, and the ability to adjust focus.
  • Ability to grasp objects such as a telephone or a computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment.
  • Ability to stand for long periods of time.
  • Ability to walk, reach with hands and arms; stoop kneel, crouch, and lift up to 50 pounds.
  • Ability to frequently sit for long periods of time.
  • Ability to hear and talk, both in person and by phone.
  • Ability to spend extended hours in front of a computer screen.

Employee Benefits:  
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health.  Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.   

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation.  General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

Skills Required

  • Onsite availability Monday through Friday, 9:00 a.m. to 6:00 p.m. EST in Strongsville, Ohio
  • High School diploma or equivalent
  • Proficiency with Microsoft Office
  • Strong overall computer skills
  • Ability to lift up to 50 pounds and perform physical shipping/receiving tasks (stand, walk, stoop, kneel)
  • Vision, hearing, and manual dexterity sufficient for office and shipping tasks
  • Flexibility to work outside scheduled shift hours, including weekends
  • Experience using Intacct for receiving/invoicing
  • Experience using Vander (closing supply order notes) and Live Sheet (dispatching inbound orders)
  • Familiarity with Microsoft Teams and email communication
  • Experience with or knowledge of shipping and inventory control processes
  • Excellent verbal and written communication skills
  • Excellent customer service skills and ability to work with diverse personalities
  • Ability to maintain confidentiality

Protective Life Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protective Life and has not been reviewed or approved by Protective Life.

  • Retirement Support A pension plan alongside a 401(k) with employer match is repeatedly highlighted and considered a standout feature. Feedback suggests these offerings provide strong long‑term financial security.
  • Healthcare Strength Medical, dental, vision, and prescription coverage are complemented by HSA/FSA options with company contributions and wellness incentives. Feedback suggests the breadth of health benefits is comprehensive.
  • Leave & Time Off Breadth Paid time off and holidays are frequently cited as positives, with parental leave and adoption assistance available. Feedback suggests time‑off policies support work‑life balance.

Protective Life Insights

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The Company
HQ: Birmingham, AL
2,912 Employees
Year Founded: 1907

What We Do

Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,

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