Order Management Team Lead
As an Order Management Team Lead you will be responsible for managing service level agreements with our customers, ensuring a high standard of service delivery, and driving improvements in logistic costs and forecast accuracy through lean principles. You will work collaboratively with internal and external stakeholders to enhance the overall supply chain and maintain efficient order flow processes.
Your role:
Oversee SLAs with customers, implement strategies to improve service levels, logistic costs, and forecast accuracy. Initiate customer collaboration projects, ensuring seamless order flow from receipt to delivery and effective after-sales support.
Act as the primary point of contact for market-related inquiries, embodying the voice of the customer. Facilitate proactive engagement with internal departments to resolve escalations, coach, and develop team members to enhance customer communication.
Initiate and oversee management improvement and continuous improvement projects to drive operational excellence. Apply lean methodologies to propose KPI enhancements and implement new systems and processes within work scope.
Own and manage SLAs for account performance, ensuring operational account development. Handle escalations, prioritize effectively, and manage KPI targets to comply with auditing standards. Make informed decisions independently to optimize planning, execution, and quality.
Lead and grow a team of Order Managers, ensuring end-to-end management of sales orders compliant with QMS/BMS standards. Train and resolve escalations within the team, fostering collaboration through stakeholder management and conflict resolution.
You're the right fit if:
You have a Bachelor's Degree in Business Administration, Supply Chain, Operations OR Vocational Education in Order Management or equivalent.
You posses 4+ years of experience in order management, ordered fulfillment or equivalent OR no experience with Bachelor's Degree preferably with knowledge in Supply chain or equivalent.
You are proffesional with strong people skills, ideally with experience in team management and leadership overseeing teams of 10 or more members. An analytical mindset is crucial for identifying operational gaps and opportunities for improvement through data-driven analysis. Knowledge of Lean methodology is preferred.
Knowledgeable in MS Excel, including Pivot Tables and V-Lookup, preferably with proficiency in Power BI. SAP knowledge is required for this role..
You are able to communicate efficiently on English
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody, everywhere, has access to the quality of healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Top Skills
What We Do
Do the work of your life to help the lives of others.
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030.
We also strive to be the best place to work for people who share our passion, by promoting personal development, inclusion and diversity while acting responsibly towards our planet and society.
