Customer support for Aladdin
- Understand and be knowledgeable of Aladdin both for public and private assets
- Become a SME to support Aladdin users globally. This includes on-going training in Aladdin Academy, webinars, product releases
- Understand the user permissions structure and maintain/create controls to ensure adherence to segregation of duties and audit reviews. Create and terminate users in line with ServiceNow requests
- Portfolio on-boarding/setup: create and terminate portfolios in Aladdin in a timely manner. This includes portfolio groups maintenance in line with business requirements.
- Troubleshoot issues in a timely manner to ensure that time-to-market is not negatively impacted
Active engagement with stakeholders
- Ensure issues, errors and requests are logged and tracked to resolution with Blackrock. Escalate issues when necessary and provide BRS with feedback on quality and timeliness of responses
- Work collegially with Blackrock to deliver suitable solutions for our business
- Liaise with the different trading platforms to resolve issues, including user permissions, FIX connection issues
PowerBi reports
- Maintain existing reports
- Create new reports based on control gaps analysis
Procedures
- Maintain and further develop procedures and tip sheet
- Ensure the team is aware of any new procedure
Stakeholders
- Build strong, positive working relationships with business colleagues including Blackrock account managers in US, UK and HK.
- Build strong, positive working relationships with the team and across GPD and other internal teams
- Share technical knowledge with Barings colleagues, in particular linked to new functionalities or enhancements
Additonal tasks
Fulfil additional tasks appropriate to the role and business requirements.
Examples of additional tasks may be:
- Portfolio Central: working with Data Governance on the validation program
- Reviewing Portfolio Central data breaks on a daily basis and analysing the root cause of the failures. Reporting to senior management
Knowledge, skills and abilities required
- Understand financial assets: Equity, Fixed income, Derivatives, private assets
- Understand and be knowledgeable of the trade lifecycle, including back-end, data feeds etc.
- Strong organizational, analytical and troubleshooting skills (problem solver mindset)
- Strong communication skills (internal and external stakeholders)
- Detail-oriented and highly motivated
- Ability to work independently with minimum supervision during HK hours
- Ability to adapt/embrace change: proactive, flexible and able to handle and prioritize multiple tasks simultaneously
- Project Management skills
- Advance Excel skills (formula, pivot table)
- Previous experience with Aladdin or other OMS
- Knowledge of PowerBi and Power Automate will be a plus
- Coding language: VBA, SQL will be a plus
Education and experience required
- MBA or Bc in finance
- 3/5 years experience in asset management
Application requirements
Aladdin or any other Order Management System
Top Skills
What the Team is Saying
What We Do
With our world class Global Capability Centre (GCC) in the heart of Hyderabad, we at MassMutual are extending a nearly 170-year legacy of securing futures and protecting loved ones to Telangana, India in 2020. The Hyderabad GCC has been established to explore the global talent pool with an in-house team of experts in full-stack Development & Support, DevOps, Quality Assurance, Security & Cloud Engineering, Data Science and several other areas such as insurance, business, security, and operations.
Living Mutual has always been at the core of MassMutual’s purpose. Since 1851, MassMutual’s mutual way of life has been reflected in its various initiatives, be it Social Responsibility, Corporate Governance, or Diversity & Inclusion.
With the opening of our Hyderabad facility, you’ll not only get to work in our innovative, state-of-the-art Global Capability Centre, you’ll also be supported by colleagues in our global MassMutual community.
Spread across 73000+ square feet facility on the 7th floor of BSR IT SEZ, the Global Capability Center in Hyderabad can house more than 600 employees. Located at the heart of Financial District, the facility boasts of work class infrastructure and amenities, enabled by state-of-the-art technology and security systems. In-house gymnasium / aerobics center, yoga room, indoor games room, mothers’ / wellness room, 200+ seater cafeteria, high-rise & lounge seating are some of the amenities available for the employees. The SEZ facility will also provide common creche and eat-out restaurants in the building premises, once operational.
Join us now to collaborate with teams across the world on projects and initiatives that will contribute to the growth of MassMutual as a global financial services leader.
Why Work With Us
MassMutual is leading the financial services industry in digital enablement, and the new MassMutual
India Global Capability Center is a result of this effort. We are here to empower careers and help
people secure their futures through innovation and technology.
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