Order Management Specialist

What will you work on?
As a member of the customer-facing team, you will provide premier service to assigned accounts through proactive order management from receipt to delivery. You will partner with cross-functional stakeholders and teams to ensure best-in-class results and customer satisfaction.
How will you create impact?

• Manage customer orders within 48 hours of receipt, ensuring accuracy and adherence to key customer dates (e.g., RAD, MABD).

• Communicate service issues to internal and external stakeholders in a timely and proactive manner.

• Utilize SAP and third-party systems to navigate and research order execution and data.

• Partner with Supply Chain to identify root causes of issues and implement solutions to mitigate non-compliance charges.

• Administer the quote process and maintain regular dialogue with Credit, Sales, and Logistics teams to prevent order-to-cash hurdles.

• Participate in Retail Engagement initiatives and score-carding to drive service level improvements.

• Identify and recommend ways to improve the efficiency of the order-to-cash process.

What are your skills and experience?

• Previous experience in a CPG or Retail environment.

• Expertise with a Tier 1 ERP system (specifically SAP) is required.

• Demonstrated ability to manage high-volume transactional data with accuracy.

#LI-Hybrid #LI-HM1

The anticipated pay range for candidates who will work in Ontario is $58,000 to $60,000 Per Annum. The offered pay to a successful candidate will be dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, education, etc. Spin Master Inc. is a multi-state employer, and this salary range may not reflect positions that work only in other states.

This job posting is tied to an open vacancy.

What you can expect from us:

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

• Growth and Career Opportunities

• Flexible Work Hours

• Innovation, Collaboration and Fun

• Comprehensive Benefits

• Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [email protected] or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

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We do appreciate all interest; however only those selected for interview will be contacted.