Working at Freudenberg: We will wow your world!
Responsibilities:- Manage customer orders throughout the complete order-to-cash process using SAP.
- Accurately enter, maintain, and update sales orders, including changes, cancellations, returns, and special requests.
- Monitor open orders, backorders, blocked orders, and delivery schedules to ensure timely fulfillment.
- Identify and resolve order exceptions, shipment delays, and fulfillment issues through proactive problem-solving.
- Collaborate with Sales, Customer Experience, Supply Chain, Logistics, and Accounts Receivable teams to ensure seamless order execution.
- Communicate order status, delivery commitments, and issue resolution plans to internal stakeholders.
- Utilize SAP reporting tools to track fulfillment performance, support continuous improvement initiatives, and maintain accurate documentation.
- Minimum of 2 years of experience in order management, customer service, logistics, supply chain, or order fulfillment.
- Experience with SAP ERP or SAP S/4HANA in an order management or customer service environment preferred.
- Strong understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management.
- Demonstrated analytical, problem-solving, and decision-making skills.
- Exceptional attention to detail with a focus on data accuracy and process compliance.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong verbal and written communication skills, with proficiency in Microsoft Office applications, especially Excel.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Klüber Lubrication NA LPSkills Required
- Minimum of 2 years of experience in order management, customer service, logistics, supply chain, or order fulfillment.
- Experience with SAP ERP or SAP S/4HANA in an order management or customer service environment.
- Strong understanding of order-to-cash processes, including order entry, delivery processing, billing, shipping, and credit management.
- Analytical, problem-solving, and decision-making skills.
- Exceptional attention to detail, data accuracy, and process compliance.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office applications, especially Excel.
Freudenberg Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Freudenberg Group and has not been reviewed or approved by Freudenberg Group.
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Healthcare Strength — Healthcare is considered strong at many U.S. sites, with low‑cost options, HSA contributions, and on‑site clinics in some locations.
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Retirement Support — A 401(k) with company match is standard across U.S. entities, though exact match mechanics differ by business group and year.
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Leave & Time Off Breadth — Paid time off is often described as good, with some locations offering generous holiday schedules.
Freudenberg Group Insights
What We Do
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations. Together with its partners, customers and research institutions, the Freudenberg Group develops leading-edge technologies and excellent products and services for about 40 markets and for thousands of applications: seals, vibration control components, technical textiles, filters, specialty chemicals, medical products and the most modern cleaning products. Strength of innovation, strong customer orientation, diversity, and team spirit are the cornerstones of the Group. The 170-year-old company holds strong to its core values: a commitment to excellence, reliability and pro-active, responsible action. In 2022, the Freudenberg Group employed more than 51,000 people in some 60 countries worldwide and generated sales of more than €11.7 billion. Learn more about us and visit our digital home at freudenberg.com and read the stories that make us Freudenberg. Visit and follow us at www.freudenberg.com https://www.instagram.com/freudenberg.group/ www.youtube.com/FreudenbergGroup www.facebook.com/freudenberggroup *** Netiquette *** We look forward to receiving your comments and posts. On behalf of all users, we ask for constructive contributions, mutual respect, courtesy and tolerance. All contributions will be checked and we reserve the right to delete contributions. This applies in particular to unlawful content, incorrect statements, advertising for third parties, spam or slander. In addition, we reserve the right to remove comments that are otherwise inappropriate or incorrect. Contributions made by external users do not necessarily reflect Freudenberg’s opinion. Please find our data protect information here: https://www.freudenberg.com/fileadmin/downloads/english/2020-11_DataProtectionInformation_SocialMedia_EN.pdf
