Order Management Coordinator - 60%

SGS is the world’s leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 93,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world. 

As an Administration & Order Management Officer, you will play a key role in supporting our operational teams and ensuring the smooth administration of customer orders, invoicing processes, and logistics coordination.

Your main responsibilities will include:

• Managing and coordinating customer orders from receipt through to invoicing
• Registering customer orders in the ERP system and maintaining related planning files
• Preparing customer invoices, including down payment invoices and subsequent settlements
• Ensuring accurate billing in close collaboration with operational teams
• Monitoring customer order backlogs and ensuring alignment between invoices and customer purchase orders
• Maintaining data quality and supporting master data management processes
• Reconciling Order Management reports with financial and General Ledger reports
• Preparing sales and operational statistics
• Supporting accounts receivable activities and collaborating with the Shared Service Center on collections
• Creating and managing master data requests
• Supporting procurement and material ordering activities
• Coordinating with internal logistics teams to ensure efficient service delivery
• Providing administrative support, including reception duties where required
• Participating in internal training activities and supporting knowledge sharing within the team
• Ensuring compliance with SGS quality, health, safety, environmental and integrity standards

You are an organized and proactive administrative professional who enjoys working in a dynamic environment and collaborating with multiple stakeholders.

You bring:

• Commercial or business administration education, ideally with a focus on finance, accounting, or order management
• Several years of experience in an administrative, customer service, order management, or commercial support role
• Experience working with ERP systems (knowledge of Oracle/BOSS Order Management is an advantage)
• Strong MS Office skills, particularly Excel, Word, and Outlook
• Excellent organizational and prioritization skills
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• A proactive, solution-oriented mindset
• The ability to work effectively under pressure and manage competing priorities
• Fluency in German & English

If you are a motivated administrative professional who enjoys working at the interface of customers, operations, and finance, we look forward to receiving your application.