Job Summary
The Order Execution Specialist is responsible for managing the complete customer order lifecycle, ensuring efficient and accurate processing from order entry through delivery, while maintaining consistent communication with internal departments and customers.
Job Responsibilities
* Manage and process customer orders in the ERP system, verifying the accuracy of order information (quantities, pricing, and delivery terms).
* Coordinate with production, logistics, and sales departments to ensure product availability and on-time delivery.
* Monitor order status, identifying and resolving any discrepancies or delays.
* Proactively communicate with customers to provide order updates, respond to inquiries, and resolve issues.
* Prepare and generate order-related documentation, including invoices, packing lists, and shipping documents.
* Maintain accurate records of all orders and customer correspondence.
* Collaborate on the continuous improvement of order execution processes.
* Support the resolution of product complaints or returns related to customer orders.
Job Qualifications
* Bachelor's degree or technical diploma in Business Administration, International Trade, Logistics, or a related field.
* Minimum of 2 years of experience in customer service, order coordination, or logistics roles, preferably within the industrial sector.
* Advanced proficiency in Microsoft Office applications (Excel, Word, Outlook).
* Proven experience working with ERP systems (SAP, Oracle, or similar).
* Excellent verbal and written communication skills, with the ability to interact effectively with customers and colleagues.
* Strong attention to detail and ability to work under pressure in a dynamic environment.
* Proactive mindset, strong problem-solving skills, and a high sense of accountability.
* Intermediate to advanced English proficiency is preferred.
We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.
Skills Required
- Bachelor's degree or technical diploma in Business Administration, International Trade, Logistics, or a related field
- At least 2 years of experience in customer service, order coordination, or logistics roles
- Experience in the industrial sector
- Advanced proficiency in Microsoft Office, including Excel, Word, and Outlook
- Experience working with ERP systems such as SAP, Oracle, or similar
- Excellent verbal and written communication skills
- Strong attention to detail and ability to work under pressure
- Proactive mindset, strong problem-solving skills, and high accountability
- Intermediate to advanced English proficiency
FLSmidth Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about FLSmidth and has not been reviewed or approved by FLSmidth.
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Healthcare Strength — Health coverage commonly includes medical, dental, vision, disability, life insurance, and an Employee Assistance Program. Feedback suggests these plans are perceived as comprehensive and a relative strong point.
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Leave & Time Off Breadth — Packages typically include PTO, about 10 paid holidays, and parental leave. Feedback suggests time-off offerings are viewed as solid and supportive of work-life balance.
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Retirement Support — A 401(k) with company matching is frequently available. Feedback suggests this is a valued component of the package in the U.S.
FLSmidth Insights
What We Do
FLSmidth is a full flowsheet technology and service supplier to the global mining and cement industries. We help our customers to improve performance, lower operating costs and reduce environmental impact. With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials. www.flsmidth.com/MissionZero Our operations span the globe and we are close to 11,000 employees, present in more than 60 countries. In 2022, FLSmidth generated revenue of DKK 21.8 billion. FLSmidth is listed on NASDAQ OMX Exchange Copenhagen. #technology #mining #cement #productivity #innovation #MissionZero Privacy policy - https://www.flsmidth.com/en-gb/privacy-policy
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