The Order Engineer is responsible for the execution of timely and accurate processing of customer orders for the complete line of Forte products.
Main Responsibilities:
· Directly assist customers with technical product construction through the coordination of door frame and hardware schedules while maintaining appropriate metrics and KPIs
· Complete the order entry process with a high degree of accuracy for orders
· Directly assist customer with resolution based results
· Establish close working relationships with internal stakeholders and customers, understanding their business and how we can add value
· Communicate clearly and professionally
· Maintain appropriate Order Engineering controls and documentation
· Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer experience
· Follow all Company related safety/environmental rules and regulations
· Maintain a working environment that encourages and supports collaboration and team work
QualificationsEducation:
· High School Education required, Associate’s Degree or Technical Certificate
Experience:
· 1-3 Years of previous experience in customer service including order engineering
· Two year technical degree with exposure to blue print reading is preferred or an equivalent combination of education and experience
· Solid demonstration of professional Telephone Etiquette
· Product knowledge as it relates to the Building Material and/or Door industry
· Strong math skills
· Ability to work independently and effectively in a fast paced team environment
· Strong decision making and analytical skills
· Excellent phone and written communication skills
· Excellent PC skills in Microsoft applications
· Strong ability to multi-task while maintaining a high level of attention to detail
· Organizational skills with the ability to maintain detailed records
· Ability to establish and continually develop professional relationships with both internal and external customers
· Effective conflict resolution skills
· Available to work occasional weekends and extended hours during the work week as needed and be flexible to schedule changes
Skills Required
- High school education
- 1–3 years of customer service experience, including order engineering
- Associate's degree or technical certificate
- Two-year technical degree with exposure to blueprint reading or equivalent education and experience
- Professional telephone etiquette
- Product knowledge related to building materials or the door industry
- Strong math skills
- Ability to work independently and effectively in a fast-paced team environment
- Strong decision-making and analytical skills
- Excellent phone and written communication skills
- Excellent PC skills using Microsoft applications
- Ability to multitask while maintaining strong attention to detail
- Organizational skills and ability to maintain detailed records
- Ability to establish and develop professional relationships with internal and external customers
- Effective conflict resolution skills
- Availability for occasional weekends, extended hours, and schedule changes
What We Do
Forte Opening Solutions is a designer and manufacturer of built-to-order architectural wood doors and components for commercial and institutional markets. Formerly known as Masonite Architectural, the company leverages over a century of expertise to provide secure and aesthetic entrance solutions for various sectors, including healthcare, education, hospitality, and office applications.
