Job Description:
Order to Cash (O2C) Agent ensures customer’s orders are correctly loaded onto the system, that any queries are resolved and that ESAB deliver on time what has been ordered and promised. First point of contact from Sales on order book management and related questions, availability of products, chase supplies, enter orders, claims, invoicing, and handle claims and returns. Supports Customer Service Desk and Sales Representative local colleagues while building and maintaining excellent partner relationships.
Order to Cash Specialist – Finnish Speaker
Career-starters are also welcome!
What You'll be doing 📚
Order entry
Order-book management
Answering customer/ sales representatives, inquiries and requests
Contact with planning, order desk (OD), supply chain and transport
Manage invoicing, claims, returns, credit notes
Support CSD, sales team, and customers
Track local market changes
Maintain customer data with CDM
Assist sales and meet KPIs
Follow LEAN principles and back up CSD calls when needed
Your key competencies⭐
Finnish language knowledge on professional level
English language knowledge on advanced level
Basic MS Excel knowledge
Customer and solution focus
Delivering results
Change and innovation
Team player
Advantage: Customer Service Desk (CSD)/ Order to Cash (OTC) experience
So, this is why ESAB is a great place to work ⚖️ ...
Additional Benefits: annual performance bonus, cafeteria, Medicover health insurance, life & accidental insurance, and various recognition programs
Regional Scope: Work closely with teams across different countries and regions
Hybrid Work: Enjoy the flexibility of working from home 3-4 days/week
LinkedIn Learning Access: Expand your skills with unlimited access
Continuous Performance Feedback: Grow with regular performance discussions
Supportive Environment: Thrive in a culture that values your contributions
Community Events and Groups: Participate in our running & yoga clubs, board game evenings, travelers' club and several other events
Extra Holidays for Years of Service: Celebrate milestones with additional time off
Free weekends: in case of bridge days, Saturdays are always days-off
Career Opportunities: Grow and develop skills in alignment with your career goals
Automation/Process Improvement Projects: Drive initiatives to enhance efficiency and streamline workflows
Our hiring journey 📢
1. Submit your CV & application to our system.
2. If your qualifications match our expectations, we will reach out to you for a friendly phone conversation to get to know each other better.
3. Following this, we will extend an invitation for an online interview. During the 1-hour conversation, you will have the opportunity to meet with your Manager and a Talent Acquisition Partner. This will be a collaborative exchange, where we not only ask questions but also share valuable insights.
4. Upon a successful interview, you can expect to receive a job offer from us.
We strongly value the importance of feedback, and you can always count on us to provide you with a response. We believe in open communication! 🗣️
SHAPE Your future with us! 🚀⭐
#LI-Hybrid #OpenJob #OTC #OrderToCash #LI-AP1
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What We Do
ESAB is a world leader in the production of welding consumables and equipment. Our brand is synonymous with world-leading expertise in the following key areas: * Manual welding and cutting equipment * Welding consumables * Welding automation * Cutting systems Celebrating 110 years since its founding, ESAB now serves a global market. We are represented in almost every country by subsidiaries or agents providing sales and support. ESAB also has manufacturing plants across four continents. Manufacturers everywhere are looking for ways to improve productivity and reduce operating costs. One way to achieve this goal is to align with a welding and cutting partner that offers a complete line of innovative solutions that meet the current demands of industry. ESAB has led the way in research and development of better technologies and products for this industry since its founding. ESAB has many great minds working on ways to make our industry stronger and better able to meet the needs of the future. We are constantly striving to expand our product offerings – from the best in traditional welding applications to large automated manufacturing facilities. ESAB continues to offer world-class technical support and educational opportunities to help our customers work smarter and better. We are dedicated to working with customers to help them be more productive, more profitable, and better able to compete. The ESAB group has been owned by Colfax Corporation since January 13, 2012. To learn more visit our website at www.esab.com and choose your region to begin
