Order Assurance Specialist

Role Summary:

GTT Order Assurance Specialist is an integral part of the Service Delivery team. Working with sales teams ensuring requests are processed with speed and accuracy during order entry support. data capture & upload and order validation. You will be expected to work with internal stakeholders such as Sales, Service Design, Vendor Co-ordinators, and Service Delivery Order Owners to achieve our goal of providing operational excellence to GTT clients.

This function is client facing requiring courteous and professional communication over the phone and via e-mail. Documentation and progress updates will be maintained throughout the process, reviewing resulting information provided making secondary requests to secure information from sales teams or the client, formatting orders, producing order documentation, and uploading client signatures, all while ensuring clean order entry into the service delivery lifecycle. This role is fast paced and attention to detail is critical.

Duties and Responsibilities:

• Conversion of quotes to orders as part of the order entry process
• Collaboratively review and verify order specific data needed is present post order creation
• Work with sales or client to secure missing data tied to clean order process and populate required fields to allow order progression
• Validate solutions are accurately quoted and information provided allows correct access ordering while ensuring clean order delivery
• Manage workload and maintain consistency with accurate and timely handover to internal teams
• Manage expectation by meeting KPI’s & Internal SLA’s while providing meaningful updates to internal and external stakeholders
• Maintains internal product-specific knowledge through knowledge sharing and internal training
• Build and maintain good stakeholder relationships
• Document and clearly communicate daily progress on workload
• Document and effectively communicate challenges preventing task completion
• Perform any other duties as assigned by leadership

Required Experience/Qualifications:

• Experience in and understanding of IP Transit, DIA, MPLS, VPLS, Ethernet, SD-WAN and Managed Services
• Proficient with Microsoft Office Suite
• Excellent written and verbal communications skills
• Responsive and adaptable within a dynamic team striving to exceed expectations
• Exceptional analytical skills and attention to detail
• Ability to work independently on numerous activities and prioritize them accordingly while meeting deadlines
• Must be able to thrive in a constantly changing environment
• Demonstrate accuracy while aiming to improve and promote quality
• Comfortable presenting to small groups
• Excellent verbal and written communication skills in English
• Ability to multi-task and adapt in a fast-paced environment