Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, Microsoft, and Salesforce.
We have an immediate need for an experienced Oracle DBA & Goldengate SME for 3rd Party Support:
- The role is fully remote, but the candidate must be based in Australia.
- This position is considered level 4 support.
- Occasional after hours, weekends and holidays support for urgent customer issues.
- Must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
- Must have excellent communications and written skills.
- Ability to troubleshoot customer issues in an environment where online and remotely connected to the customer’s systems.
- Must have ability to work within a close team environment.
- Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
Core Skills Required
- 15+ years of experience with Oracle Database (spanning versions DB 10,11,12,18,19+)
- Configuration, setup, tuning, troubleshooting, backup and recovery
- Oracle RAC/Clusterware: configuration, setup, tuning, troubleshooting
- Performance Monitoring & Troubleshooting: Deep-dive troubleshooting, Expertise in - Optimizing data filtering, i/o bottlenecks.
- Oracle backup/Recovery – RMAN
- Migration /Upgrade: Db migrations, OEM Migrations, installation/patching
- 12+ years of experience with Oracle Goldengate (spanning versions DB 10,11,12,18,19+)
- Oracle Goldengate Implementation: track record of implementing GG for Active-Active, Active-Passive bidirectional configuration
- Goldengate Administration: Managing / Manipulating data, Patching, Extract / replicat, Conflict detection and resolution, security considerations, Configuring manager and n/w communication, Live Reporting, Online Change Sync.
- Performance Monitoring and Troubleshooting: Deep-dive troubleshooting, Expertise in - Optimizing data filtering, i/o bottlenecks, Tuning replicat transactions, Network efficiency, implementing monitoring scripts (Unix/Perl scripting), Goldengate Security setup
It will be advantageous, but not essential, to also have the following skills:
- Experience in EBS 12.1 & 12.2, including Cloning, Patching and EBS Migration, troubleshooting Concurrent Manager and Workflow Issue
- SME to support all different components of Oracle Business Intelligence Enterprise Edition (OBIEE)
- Oracle Business Intelligence Applications (OBIA) Oracle Data Integrator (ODI)
- Oracle Business Intelligence and OBI Apps Development and System Administration (10+ years)
- Admin Experience with OAM/OID and Oracle SSO are definite assets
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Top Skills
What We Do
Spinnaker is the premier global provider of on-premise and cloud-based enterprise software support services. Mid-size to Fortune 100 global enterprises and public sector organizations that run Oracle, SAP, and Salesforce software turn to us for third-party support, managed services, and/or consulting services.
Our exacting standards, proven processes, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. The type of services we provide for our customers are critical to their successful operation. We monitor, maintain, enhance, and secure their software through changing business conditions to ensure it is always operating at peak performance.
In 2021, we announced Ultimate support Guarantee, our commitment to delivering a high-quality support experience to our customers and the first and only such Guarantee in the market. We embrace and resolve complex challenges that others in our industry shy away from – and we always do it at a fair price
