- Maintains a professional image in all dealings with customers, whether in person, by telephone/radio, electronically, etc
- Meets the customers’ requirements and expectations through the prompt and accurate relaying of information
- Builds credibility with customers through professional behaviour
- Uses discretion in handling difficult situations with the assistance of superiors
- Contributes to the effectiveness of the Surveillance team, by promoting a professional image and handling all situations with the required confidentially
2. Works as part of a Team
- Builds credibility with other team members
- Contributes to team effectiveness by keeping informed and shares knowledge and technical skills
- Maintains effective reporting procedures by ensuring all reports are completed in a timely manner and filed appropriately, keeping appropriate personnel informed at all times
- Provides back up support to all team members, to ensure that the professional image and integrity of the Surveillance department is maintained
- Evaluates and analyses information from multiple sources
- Responds to situations identified through surveillance and computer analysis systems
- Maintains control and confidentiality of Surveillance and computer systems
- Observes and analyses gaming and cash handling areas, using advanced IT systems in accordance with the standard operating procedures (SOPs)
- Labels, files, documents and stores recording mediums.
- Reviews gaming and cash handling activities, to ensure procedures have been complied with and integrity maintained
- Ensures that appropriate equipment is functioning, submitting appropriate reports when equipment is not functioning
- Operates advanced IT systems and communication equipment in accordance with operating requirements
- Monitors staff and customers, in accordance with the “Code of Ethics, Conduct and Professional Behaviours” Policy
- Monitors illegal/suspicious activity of staff and customers, within gaming and cash handling area, ensuring detected activities are reported to the appropriate personnel
- Monitors, analyses and reviews gaming and cash handling activities, including high action, junket activity, count procedures, point of sale, etc
- Monitors the integrity of gaming and cash handling functions, through observing and reporting procedural violations, reviewing equipment, auditing transactions and table games hold percentages, etc
- Monitors, detects and reports on irregular, suspicious and illegal activities, ensuring appropriate personnel are informed
- Documents all illegal activities using recording mediums and the appropriate electronic reporting system
- Safeguards all confidential information, whilst exercising due care to prevent its improper disclosure or use
- Complies with all company policies, rules, regulations, procedures and department ethics; and performs all duties in accordance with the highest professional standards at all times
8. Adheres to all company policies and procedures 9. Reports accidents, injuries and unsafe work conditions to superiors and relevant departments
10. Performs other reasonable job duties, as assigned by superiors from time to timeQUALIFICATIONS:Technical / Qualifications and Experience
- High School Graduate
- Basic Mathematics
- Computer literate
- Previous Shift work experience is an advantage
- Greek and English language – both written and spoken
- No experience required as training will be provided.
- Knowledge of Microsoft Office
- High level of integrity
- Good organisational skills
- Observant
- Attention to detail
- Displays a high commitment to delivering results
- Leads others to achieve business objectives
- Communicates effectively
- Achieves agreed objectives and accepts accountability for results
- Displays the highest level of integrity
- Ability to maintain discretion
- Self-motivated
- Approachable
Top Skills
What We Do
Melco Resorts & Entertainment Limited (NASDAQ: MLCO) is an award-winning developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia.
In Macau, Melco Resorts & Entertainment currently operates City of Dreams Macau (www.cityofdreamsmacau.com), our flagship integrated entertainment resort and home of The House of Dancing Water, the world's largest water-based performance; Altira Macau (www.altiramacau.com), a Forbes-Five-Star luxury hotel; and Mocha Clubs (www.mochaclubs.com), the largest non-casino based operations of electronic gaming machines in Macau.
Opened in October 2015 was the Hollywood-themed studio-concept resort, Studio City, a thrilling new cinematic inspired entertainment and leisure destination. It is designed to be the most diversified entertainment offering in Macau, with more world-class entertainment amenities than any integrated resort in the market, representing the pinnacle of entertainment-driven leisure destination experiences in Asia.
Beyond Macau, City of Dreams Manila (www.cityofdreams.com.ph) opened its doors to the public in December 2014 and marked the formal entry of Melco Resorts & Entertainment into the fast-growing and dynamic tourism industry in the Philippines. This lavish casino resort at Entertainment City, Manila Bay, Manila features a dazzling array of entertainment and attractions, an upscale shopping mall, a wide range of international dining experiences, three award-winning hotels and spa.
Visit mycareer.melco-resorts.com
