At Included Health, our mission is to raise the standard of healthcare for everyone, everywhere. We fuse technology, data, clinical insight, and empathy in a platform that makes it easier for people to get high-quality care. We fix what is broken in the healthcare system to make it work better for our members: making it more personalized, seamless, and accessible. And in doing so, we transform the way our members access healthcare, improve health outcomes for the populations we serve, and reduce the overall cost of care for our customers.

We are looking for someone who will directly impact the success of the Virtual Care business line.

Why should you join us?

• Hop on a rocketship: Included Health has recently become the second-biggest digital health company in the US. We’re on a roll and we are still only in the early innings of our mission.
• Accelerate your career: Forbes’ recently named us a Best Startup Employer, and we’ve been voted a Glassdoor Best Places to work, and a 4x Career-Launching Company by Wealthfront.
• Roll up your sleeves and partner with experts with all kinds of experience: We hire for intellectual curiosity, humility, and hunger for impact. In this role you’ll get exposure across the company in many strategic projects where you’ll work closely with go-to-market leaders, finance, operations specialists, product managers, doctors, population health experts, designers and data scientists who share a singular goal: make healthcare better.
• Make healthcare work for millions of people: We’re taking on healthcare head-on. End each day knowing that your work is transforming a $3.6 trillion industry and millions of people’s lives for the better.

About the role:

• As a Manager on our Virtual Care (VC) General Management team, you will own a wide range of complex business initiatives that drive Virtual Care business success and deliver access and value to our customers. Our Virtual Care Business includes Virtual Primary Care, Virtual Specialty Care, and our Everyday & Urgent Care products!
• In this role, you will take ownership for a subset of the VC business and work cross-functionally with virtually every part of the organization. You will have a close pulse on the evolving needs of the VC market and bring vision and solutions for how we should grow our VC products to deliver on those needs. You will leverage your analytical and problem solving skill set and outside-the-box thinking to deliver insightful data analysis, model out various business scenarios, define and monitor key business metrics, and address operational challenges with a quantitative approach. To be successful in this role, you will be a self-starter, independent thinker, and passionate driver to work harder and reach higher. You will be comfortable navigating ambiguity by using a variety of tools to find answers. You’ll be curious and have an urge to identify not just what is occurring, but also uncover the underlying business drivers to provide crisp business recommendations and decisive action. 
• Our team partners with senior leadership to run critical initiatives that cross-cut our organizations and deliver high impact results. You will work collaboratively with our partners across Go-to-Market, Finance, Analytics, Product, Clinical and Operations teams to build amazing products that deliver value for our buyers and provide a transformational healthcare experience for our patients. You collaborate and approach your work with humility, empathy, creativity, intellectual horsepower, and an enduring hunger to achieve results. Your passion for transforming healthcare motivates you to work harder and reach harder. You will be part of a small and nimble team that will help to change the way virtual care is experienced by millions of patients.

What you'll be doing:

• Monitoring and analyzing the health of the Virtual Care business through dashboards and other means.
• Identifying key business opportunities and needs through analysis and recommend actionable next steps.
• Partnering with product and operations to solve key business problems.
• Partnering with finance, analytics, and go-to-market teams to develop business and growth plans.
• Leading market research and competitive analysis for Virtual Care.
• Support product packaging and product pricing.

What makes you a great fit:

• Bachelor’s degree or equivalent practical experience; MBA is a plus.
• Passion for raising the standard of healthcare. 
• 5+ years of relevant professional experience with at least 3 of your 5+ years of experience in management consulting.
• Outstanding analytical abilities and instincts.
• Operate comfortably and effectively in ambiguity. Natural ability to create effective relationships, influence, and collaborate. Strong process orientation and program & project management skills.
• Excellent written and verbal communication, problem-solving and business judgement skills. 
• Proficient in spreadsheet analysis (Excel, Google Sheets), data visualization (Looker, Tableau). Database querying (SQL) is a plus. 
• Product management or startup experience is a plus.

#LI-remote

#LI-SF1

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

-----

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.