Jobs at Included Health

Leads healthcare quality improvement by analyzing member satisfaction, escalations, operational performance, and service-quality data. Develops reports, dashboards, trend analyses, and corrective action plans; facilitates quality meetings; identifies risks and improvement opportunities; and partners with leadership and cross-functional teams on remediation, process optimization, audits, and service improvements.

Owns the marketing and communications team’s intake, prioritization, workflow systems, project plans, reporting, and cross-functional coordination. The role manages Asana adoption, tracks portfolio capacity and risks, supports campaign scoping, develops standard operating procedures, and advances technology transformation initiatives. It also partners with leadership on team culture, engagement, and continuous learning.

Leads DLP security operations across endpoint, network, SaaS, and cloud environments. Responsibilities include deploying and tuning DLP controls, investigating data exfiltration incidents, developing data classification policies, automating alert response playbooks, threat hunting for anomalous data movement, managing incident remediation, and tracking DLP effectiveness metrics. The role also supports incident response and vulnerability management and partners with stakeholders to balance security, usability, and regulatory requirements.

The Senior Software Engineer, Fullstack will lead product development by collaborating with teams, owning projects from inception to production, and ensuring high-quality code and system performance.

Lead strategic, high-visibility SaaS implementations by designing governance, driving executive engagement, managing complex cross-functional workstreams, mitigating risks, and mentoring teams to ensure successful launches and long-term client partnerships.

Provide tactical onboarding support by managing tickets from assignment to closure, performing system configurations, supporting integrations and AEBR workflows, conducting QA/testing, escalating cross-functional issues, and maintaining documentation and knowledge-base content to ensure timely, accurate client implementations.

Hands-on senior security engineer responsible for designing and automating security controls across cloud and application stacks. Lead implementation of PAM/JIT, vulnerability management, SAST/DAST/SCA integration, security automation (Python/Go/Terraform/Tines), endpoint and DLP protections, cloud network hardening, key management, SIEM correlation, and developer-focused security tooling and reviews to protect PHI and advance security posture.

Design, implement, and automate cloud security controls (primarily AWS, with GCP work) using code (Python, Go) and IaC (Terraform). Build authorization and JIT access systems, harden containers and CI/CD pipelines, integrate data classification with access controls, automate security operations and incident response, and partner with engineering to embed HIPAA-compliant, secure-by-design practices.

Design, build, deploy, and operate production LLM-based solutions and agent workflows. Own reference architecture, integrations, IaC, CI/CD, monitoring, governance, and PHI-safe patterns. Lead cross-functional AI initiatives, vendor evaluations, and mentor engineers to scale secure, measurable AI tooling across the enterprise.

Lead multi-year staffing strategy and workforce management for Member Care, oversee vendor/BPO relationships, and drive AI-enabled automation and tooling. Own staffing models, forecasting, scheduling, performance metrics, and cross-functional execution while building a high-performing team and scaling productivity, vendor performance, and cost efficiencies.

Perform complex actuarial analyses and TCOC modeling on healthcare claims, maintain savings/ROI methodologies, generate client insights, automate reporting and dashboards, write and review code, and document methodologies for cross-functional stakeholders.

Lead and scale sales operations by improving pipeline management, forecasting, territory and quota execution, process design, reporting, data quality, and GTM tool adoption. Partner with Sales leadership and cross-functional teams to deliver analyses, dashboards, automation, change management, and operational rigor to drive predictable revenue and seller productivity.

Lead and expand relationships with broker and consulting firms to drive pipeline, support sales and renewals, deliver market education, capture consultant insights, and partner with Sales and Client Success to increase win rates and market preference.

Included Health seeks Remote Physicians for future openings in virtual care. The role focuses on delivering high-quality, accessible healthcare to diverse populations.

Technical lead individual contributor who architects and delivers complex cross-team, customer-facing product initiatives. Partners with Product, Design, and Data to translate ambiguous problems into scalable solutions, raise engineering standards through code review and mentorship, address technical debt and performance, and influence roadmap and technical strategy.

Lead product marketing for Health Plan and Public Sector pursuits: develop data-driven positioning, tailor narratives and sales assets for virtual care offerings, run pursuit marketing plans, mobilize cross-functional teams, support account-based strategies, and create repeatable pursuit processes to increase win rates and accelerate pipeline.

The Senior Software Engineer will design and develop backend systems and APIs, mentor other engineers, and resolve complex integration challenges in healthcare technology.