Description & Requirements
Technical Application Specialist
About Us:
We're here for the hard-working businesses that keep the world turning. They're the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customer's ambitions, whether to grow and transform, or simply become more productive and effective. That's what makes us the essential partners for the world's most essential businesses.
About the Role:
The Application Support Specialist diagnoses, troubleshoots and documents core software and data issues. This role also creates customer facing knowledge documentation.
What You'll Do:

• Provide excellent analytical, written and verbal communication skills: communicate and collaborate with peers, customers and upper management.
• Responds to situations where standard procedures have failed to isolate or correct system or software failures through customer-centric interpersonal skills and providing product knowledge.
• Stays up-to-date with software updates and/or changes to be able to provide timely and accurate solutions to customers.
• Creates customer facing and internal knowledge documents.
• Addresses concerns brought up by other departments such as customer experience or sales.

What You Need to Succeed:

• Ability to effectively communicate both verbally and in writing.
• Customer service skills.
• Strong problem solving and troubleshooting skills.
• Experience in a support environment with high call volumes desired.
• 3+ years applicable experience and demonstrated success/knowledge.
• High school diploma.
• Manufacturing industry knowledge/experience.

"Epicor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender identity, disability or veteran status."
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