Supervisor, Servicing Operations at Octane (Dallas, TX)

| Dallas-Fort Worth, TX
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The $21B Powersports market (motorcycles, ATVs, UTVs, PWCs, snowmobiles, tractors/trailers and RVs) is all about fast and fun, but the purchasing process is slow and frustrating. Octane enables consumers to live their passion by making powersports purchases instant, seamless, and widely available. Octane launched a credit product, branded as Roadrunner Financial, in 2016 to provide financing to prime and near-prime consumers who have historically been underserved by incumbent banks, expanding coverage to 50% of responsible consumers. Together with our automated underwriting and digital buying experience, Octane and Roadrunner cut the time to close a transaction from hours to minutes. 

We are both the platform and the lender, which means we have both high growth and positive unit economics—rare for a fintech. Octane has raised >$100M in equity from IA Ventures, Valar Ventures, Contour Venture Partners, Citi Ventures, and other leading investors. 

We are currently looking for a Supervisor of Servicing Operations to join Roadrunner’s Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of Powersports loans. 

Duties may fluctuate from time to time however, the position will include managing the following duties which will primarily be shared/divided between two Admin Servicing Supervisors, leading a team of 10-12 Administrative team members.


Responsibilities: 

  • Review, investigate and clear monthly exception control reports 
  • Review potential AML (Anti Money Laundering) transactions for escalation to Legal
  • Administer Aftermarket refund check processing and associated account notations 
  • Administer loan overage/refund check process 
  • Generate daily Paid in Full report and oversee the closing of loan accounts with 0/negative balances and converting to a paid in full status 
  • Customer account corrections consisting of fee and payment modifications requiring management of multiple merchant processors 
  • Rendering, reviewing and establishing a workflow to work accounts pending payoff review 
  • Discrepancy reports - review internal and external payments processed between departments 
  • Ensure remote deposits are reviewed and balanced daily. Responsible for maintaining logs to ensure remote deposit checks are accounted for and documented 
  • Support team members in various processes in the event coverage is needed for duties due to absence, high work volume, etc. 
  • Daily reconciliation of payment transaction reports; clear exceptions/discrepancies 
  • Manage monthly payment file uploads and ability to successfully manage multiple banking merchants 
  • Data reconciliation and reporting which captures metrics associated with volume/quantity of department productivity to be presented to senior management on a monthly basis 
  • Review daily AutoPay failed postings, including oversight of AutoPay processing 
  • Investigate escalated requests for payment edits, corrections, and refunds 
  • Review SCRA transactions for processing and/or rate modifications 
  • Review loans for extension approval or declination 
  • Oversee processing of loan extensions and due date changes 
  • Work with Management and Risk Governance teams to identify areas of risk exposure to the company 
  • Complete reviews of Admin support processes for compliance and adherence to company policy 
  • Work with Management and Product teams to identify areas of opportunity to increase process efficiency 
  • Complete monthly control audits 
  • Administer returned payment transaction process
  • Administer loan flat cancellations as needed 
  • Investigate and clear Merchant disputes 
  • Respond to customer inquiries as needed 
  • Complete customer account corrections 
  • Oversee processing of incoming mail (e.g. bankruptcy notices, impounds, miscellaneous corporate correspondence 
  • Investigate bad customer email returns 
  • Comply with all federal and state specific laws that regulate collections and servicing activities 
  • Complete semi-annual and annual employee performance evaluations 
  • Oversee development and modification of processing training materials 
  • Coach, train, and mentor team members. Provide performance-based educational feedback as needed  
  • Manage employee scheduling, e.g. (WFH, Holiday and PTO) 
  • Review and approve associate timecards

Requirements: 

  • 5+ years in Supervisor position, ideally in auto/powersports finance or an installment loan portfolio space 
  • Bachelor’s Degree is preferred 
  • Experience working in a servicing environment. Accounting and/or Collections background is a plus 
  • Highly proficient in Microsoft Excel and Google Suite 
  • Experience with RightSignature, DocuSign platforms and electronic payment lockbox platforms
  • Experience with mobile payment platforms, e.g. Mobills, SpeedPay, MoneyGram, Western Union, etc. 
  • Strong investigative and analytical skills 
  • Able to master use of web-based system of record (LoanPro) – Training Provided 
  • Strong written and verbal communication skills. Bi-Lingual English/Spanish a plus 
  • Ability to work cohesively with multiple departments and levels of management 
  • Customer service attitude with strong problem-solving skills 
  • Strong work ethic with a high level of integrity is paramount 
  • May require occasional holiday and/or weekend work 
  • Hybrid work schedule between work/home

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.


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An Insider's view of Octane

How would you describe the company’s work-life balance?

At Octane, work and life have never felt at odds with one another. When life happens or we need a moment, there is always understanding built on trust and respect. Then at work, once the storm has passed, shared company values and goals align and motivate everyone to bring their whole selves to work.

Caroline Ho

Staff Engineer

How do you collaborate with other teams in the company?

Today, we use a tool that emulates the look and feel of our physical office and gives users the ability to easily hop in between desks and rooms to talk to each other. With us going back to a hybrid model, we'll continue using tools like this so we allow for organic, serendipitous discussions, similar to catching someone in the hallway for a chat.

Kevin Park

Director, Product Strategy & Data

How has your career grown since starting at the company?

I have been at Octane for only a year but I have seen exponential growth in my career. The leadership at Octane has always motivated me and provided me with opportunities to present my work and given me constructive feedback to hone my skills. Octane’s culture makes employees feel valued and instills the confidence to work to their full potential.

Geetika Chawla

Dealer Risk Manager

How do you make yourself accessible to the rest of the team?

To make myself accessible, I engage in 1:1s with various members of the team, have a public calendar so people can throw on a meeting if there is ever something they want to discuss, do strategy sessions several times a year, host an all-hands every month, and attend company happy hours.

Jason Guss

C.E.O.

What are some things you learned at the company?

At Octane I’ve learned that small, scrappy teams of highly motivated individuals can accomplish big things. And that world-class products require both focus and patience to build. We’re just as proud of the things we say “No” to, as we are of the products we ship that delight consumers and make life easier for recreational dealers.

Evan Coates

Vice President & General Manager, Consumer

What are Octane Perks + Benefits

Octane Benefits Overview

Benefits Include:

Robust Health Care Plans (Medical, Dental & Vision)
Up to 5 weeks PTO (self-managed)
Generous Parental Leave
Retirement Plan (401k) with Company contribution
Educational Assistance/Tuition Reimbursement up to $3K/year
Powersports Safety Benefit: reimbursement of up to $500/year for the purchase of any powersports safety equipment
Life Insurance (Basic, Voluntary & AD&D)
Short Term / Long Term Disability & Life insurance
Team Activities (remotely)
Monthly company gift

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees can contribute up to $2,750 per year and use these funds for eligible medical, dental and vision expenses.
Disability Insurance
Dental Benefits
Octane's dental plan covers 100% of preventative care costs!
Vision Benefits
Health Insurance Benefits
70% company contribution
Life Insurance
We cover you with a life insurance policy valued at 1x your salary.
Pet Insurance
Retirement & Stock Options Benefits
401(K)
We make an annual contribution of 3% of your prior year's W2 earnings, whether you contribute to your 401k or not.
Company Equity
Match charitable contributions
We will match each charitable contribution that ranges from $25 - $500.
Child Care & Parental Leave Benefits
Generous Parental Leave
Employees may receive paid time off up to a maximum of 4 weeks birthing & recovery and/or 12 weeks bonding leave for any birth, adoption or placement event in a rolling twelve (12) month period.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Exempt employees are encouraged to take at least 2 weeks, but can take as many as 5 weeks of vacation time per year.
Paid Holidays
Paid Sick Days
New York and Texas employees receive additional sick time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Octane will reimburse 90% of approved tuition, fees and other expenses, up to a maximum of $3,000 per year, incurred by an employee for continuing education through an approved program.
Lunch and learns
Promote from within

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