The $21B Powersports market (motorcycles, ATVs, UTVs, PWCs, snowmobiles, tractors/trailers and RVs) is all about fast and fun, but the purchasing process is slow and frustrating. Octane enables consumers to live their passion by making powersports purchases instant, seamless, and widely available. Octane launched a credit product, branded as Roadrunner Financial, in 2016 to provide financing to prime and near-prime consumers who have historically been underserved by incumbent banks, expanding coverage to 50% of responsible consumers. Together with our automated underwriting and digital buying experience, Octane and Roadrunner cut the time to close a transaction from hours to minutes. 

We are both the platform and the lender, which means we have both high growth and positive unit economics—rare for a fintech. Octane has raised >$100M in equity from IA Ventures, Valar Ventures, Contour Venture Partners, Citi Ventures, and other leading investors. 

We are currently looking for a Supervisor of Servicing Operations to join Roadrunner’s Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best-in-class servicing organization for our growing portfolio of Powersports loans. 

Duties may fluctuate from time to time however, the position will include managing the following duties which will primarily be shared/divided between two Admin Servicing Supervisors, leading a team of 10-12 Administrative team members.

Responsibilities: 

• Review, investigate and clear monthly exception control reports 
• Review potential AML (Anti Money Laundering) transactions for escalation to Legal
• Administer Aftermarket refund check processing and associated account notations 
• Administer loan overage/refund check process 
• Generate daily Paid in Full report and oversee the closing of loan accounts with 0/negative balances and converting to a paid in full status 
• Customer account corrections consisting of fee and payment modifications requiring management of multiple merchant processors 
• Rendering, reviewing and establishing a workflow to work accounts pending payoff review 
• Discrepancy reports - review internal and external payments processed between departments 
• Ensure remote deposits are reviewed and balanced daily. Responsible for maintaining logs to ensure remote deposit checks are accounted for and documented 
• Support team members in various processes in the event coverage is needed for duties due to absence, high work volume, etc. 
• Daily reconciliation of payment transaction reports; clear exceptions/discrepancies 
• Manage monthly payment file uploads and ability to successfully manage multiple banking merchants 
• Data reconciliation and reporting which captures metrics associated with volume/quantity of department productivity to be presented to senior management on a monthly basis 
• Review daily AutoPay failed postings, including oversight of AutoPay processing 
• Investigate escalated requests for payment edits, corrections, and refunds 
• Review SCRA transactions for processing and/or rate modifications 
• Review loans for extension approval or declination 
• Oversee processing of loan extensions and due date changes 
• Work with Management and Risk Governance teams to identify areas of risk exposure to the company 
• Complete reviews of Admin support processes for compliance and adherence to company policy 
• Work with Management and Product teams to identify areas of opportunity to increase process efficiency 
• Complete monthly control audits 
• Administer returned payment transaction process
• Administer loan flat cancellations as needed 
• Investigate and clear Merchant disputes 
• Respond to customer inquiries as needed 
• Complete customer account corrections 
• Oversee processing of incoming mail (e.g. bankruptcy notices, impounds, miscellaneous corporate correspondence 
• Investigate bad customer email returns 
• Comply with all federal and state specific laws that regulate collections and servicing activities 
• Complete semi-annual and annual employee performance evaluations 
• Oversee development and modification of processing training materials 
• Coach, train, and mentor team members. Provide performance-based educational feedback as needed  
• Manage employee scheduling, e.g. (WFH, Holiday and PTO) 
• Review and approve associate timecards

Requirements: 

• 5+ years in Supervisor position, ideally in auto/powersports finance or an installment loan portfolio space 
• Bachelor’s Degree is preferred 
• Experience working in a servicing environment. Accounting and/or Collections background is a plus 
• Highly proficient in Microsoft Excel and Google Suite 
• Experience with RightSignature, DocuSign platforms and electronic payment lockbox platforms
• Experience with mobile payment platforms, e.g. Mobills, SpeedPay, MoneyGram, Western Union, etc. 
• Strong investigative and analytical skills 
• Able to master use of web-based system of record (LoanPro) – Training Provided 
• Strong written and verbal communication skills. Bi-Lingual English/Spanish a plus 
• Ability to work cohesively with multiple departments and levels of management 
• Customer service attitude with strong problem-solving skills 
• Strong work ethic with a high level of integrity is paramount 
• May require occasional holiday and/or weekend work 
• Hybrid work schedule between work/home

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. 

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

#LI-Hybrid

#LI-CS1