We’re thrilled to announce our new name Firstup!

Firstup is fundamentally changing how organizations communicate and is the backbone of the entire 

Digital Employee Experience. From the front line to the C-suite, we help deliver targeted information at 

the right time, in the right place, and in the right language. We are unifying the digital workplace and 

giving workers personalized access to all the systems, resources, and applications they need to do their 

jobs.

Joining Firstup means joining a movement to connect every worker. This movement has taken root and is

evident in our world-class customer base and their millions of employees worldwide. Now we need your 

help. Ready to make a difference in the world.

Our Values

Every Employee is an Owner with responsibility and credit for our progress

Leadership is in our build and we see change as a catalyst for improvement

We win as a team, committed to help our coworkers and customers thrive

Strategy Advisor

The Strategy Advisor manages the relationships with our larger enterprise customers alongside the Customer Success Manager (CSM) and Account Manager (AM). You’ll have a strong background in corporate communications. Your job is to help our customers run a successful communications program using the Firstup platform. You’ll develop strategic guidance for customers, run workshops and discovery sessions, build materials and delegate tactical responsibilities to our Strategy Consultants as needed. 

What is Expert Services?

The Expert Services team is a group of highly skilled communications experts. We sit within the Customer Success org and are a premium, paid offering that customers purchase when they need expert guidance and support for running their comms programs. This may include helping with program launch, growing adoption, providing communications best practice and training materials, building reporting decks, managing users, or helping with the day-to-day management of the platform. 

What is Your Job?

The Strategy Advisor is a communications specialist who works with customers to ensure they get the most out of their Firstup platform experience. It is your job to understand the customer’s strategies and goals and work with them on how best to achieve maximum value from their program.

You will provide the following for customers

• Strategic guidance and recommendations for our customers’ employee communications programs
• Facilitating workshops
• Guidance on how to increase users
• Platform training for users and managers
• Understand customer business outcomes; develop key performance indicators (KPIs)
• Creating best practices and “how-to” training guides
• Partnering with our Professional Services team for implementation and launch planning
• Technical troubleshooting
• Routing inbound requests to the appropriate teams
• Pulling and analyzing metrics
• Content posting or user management

Who Are You?

• 5+ years in corporate communications, internal comms, or similar role
• The right person has a distinct passion for SaaS solutions driving value, adoption, and growth of solutions
• You are data-driven and know how to use data to tell a story
• You are comfortable presenting to and facilitating workshops with executive leaders
• You understand the marketing and internal communications technology landscape, understand the needs and mindsets of these stakeholders; ideally, you’ve worked on an internal comms team
• Employee engagement and corporate social media skills a plus
• You are comfortable and professional with customers
• You are able to balance a wide range of accounts and tasks without letting items fall through the cracks
• You know which responsibilities to own and when to delegate
• You have strong written communication skills and can create materials and presentations