Job Description As a member of our Infrastructure Support team, your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management, and product evolution. You'll help develop functional goals and priorities that align with our overall strategy. You'll collaborate with our talented and dedicated problem-solving technologists across the JPMorgan Chase & Co. global network.
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This role encompasses a wide variety of responsibilities, such as driving consistent monthly service reviews ensuring alignment of business strategy with delivery. You will be defining operating principles for the commercial and operational management of both investments and business as usual activities across technology product areas. In this role, you will partner with Product Managers, Vendor Management and Finance and Business Management functions to analyze and report against supplier engagements, manage Product Performance, and ensure adequate and consistent Product Management practices are in place and working. You will have to demonstrate collaboration and dynamic management capabilities across Operations, Engineering and Line of Business teams. As a Strategy Manager, you will drive continuous improvement and efficiencies and continually enhance reporting capabilities utilizing industry standard toolsets, process automation and excellence.
This role requires a wide variety of strengths and capabilities, the successful candidate will have a unique mix of technical and business management skills including:

• Experience with MIS, Analytics, Finance, and/or Management Consulting roles.
• Flexibility and willingness to engage across diverse functions, locations and teams
• Demonstrated ability to establish and build relationships and strong partnerships
• Strong interpersonal skills and a positive attitude with ability to influence people and drive change
• Knowledge of industry standard project management tools and techniques
• Project Management experience and delivery driven mindset
• Advanced working experience with MS Office Suite (especially Excel, SharePoint & Powerpoint)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of data and information with attention to detail and accuracy
• Knowledge of IT Services / Products and the macro principles that should govern them (Economic, Strategic, etc.)
• Knowledge of the SDLC toolset (e.g. Jira, Confluence) and agile methodologies
• Experience with queries and reporting; Tableau, Qlikview, Python, Java skills would be a plus
• Bachelor's degree required; Master's degree a plus; 7+ years of related working experience

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.